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Welcome to CEO Clubs Greece
For business and knowledge exchange without boundaries
The Greek chapter of CEO Clubs Int’l was established in September of 2009 to offer the local business leaders a unique platform for knowledge and business exchange. Through the organized forums, Circle meetings, social events and special delegations organized to US, China, India and the Mid. East CEO Clubs Chapters, it fosters a learning and business networking environment, ideal for CEOs with a sharing and extroverted mentality who are in quest for growth and excellence.
“Men take on the nature and habits and the power of thought of those
with whom they associate in a spirit of sympathy and harmony”
Napoleon Hill
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CEO Clubs Greece Forum, December 1st, 2011 |
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Leadership News
- Saving Shared Services from Stalling
Governments in the Middle East and North Africa have begun initiating IT shared services programs to aggregate demand,...
- Tablets in the Enterprise: Five Steps for Successful Adoption
The enormous popularity of tablet computers among consumers is forcing enterprises of all sizes to accept them as part...
- Die Stahlindustrie in Deutschland „Rückgrat des Industriestandorts Deutschland" // The German Steel Industry: A Backbone of the German Economy
Die Stahlindustrie in Deutschland ist aufgrund ihrer Einbindung in die robusten Wertschöpfungsketten und durch ihre...
- 2012 Utilities Industry Perspective
Another tumultuous year for the utilities industry has ended, and the sector again finds itself wondering whether...
- Ambulatory Operations Improvement: Meeting the Demand for High-Quality, Cost-Effective Outpatient Services
As demand for outpatient care and services grows, health systems must create virtuous circles of improvement that enable...
- Building the Digital Middle East: 2011 ICT Leaders' Event
A recent ICT industry roundtable identified three imperatives for the sector's continued advancement in the Middle East:...
- Getting to Good Governance: From Policing to Orchestrating
As technology projects increase in complexity, public and private organizations are searching for new mechanisms to...
- 2012 Financial Services - Capital Markets Industry Perspective
As the economic recovery takes a fragile hold, we see several powerful market trends significantly altering the...
- 2012 Oil & Gas Industry Perspective
Never has the old adage that "the only certainty is uncertainty" been truer for the energy sector. Never has the old...
- Connecting Africa: The Next 10 Years of Mobile Growth
The rapid growth of Africa's mobile telecommunications market over the past decade has had a huge impact on African...
- Educated, Ambitious, Essential: Women Will Drive the GCC's Future
Private-sector companies in GCC countries have an opportunity to address several pressing issues, including...
- Measuring Industry Digitization: Leaders and Laggards in the Digital Economy
The pace of digitization is picking up rapidly but the speed at which digitization is taking place varies a great deal...
- Building an Asset in IT: The Offshore Solution for Middle East Banks
Middle East banks' continued push to deliver new products and services is helping to build new business, but it is also...
- Exploiting the Core: Returning Telecom Operators to Profitability Growth
For most large telecom operators in developed markets, profitability growth has stalled, and in most cases turned...
- The Transformative Hospital Supply Chain: Balancing Costs with Quality
National healthcare systems face spiraling expenses as they seek to provide affordable, high-quality, and universal care...
- 2012 Aerospace and Defense Industry Perspective
The global aerospace and defense industry is undergoing dramatic change. In defense, the deepening downturn has many...
- 2012 Automotive Industry Perspective
For U.S. automakers and suppliers, the past year can best be described as 12 months of mixed results, leaving...
- 2012 Chemicals Industry Perspective
Not long ago, the center of the global chemical industry seemed destined to be moving to the Middle East from North...
- 2012 Consumer Packaged Goods Industry Perspective
Although merger and acquisition activity has not yet returned to the peak levels of the mid-2000s, the restructuring of...
- 2012 Financial Services - Wealth & Asset Management Industry Perspective
If being an investor in the current economic climate is challenging, so is operating a wealth management firm. As grim...
- 2012 Financial Services - Retail Banking Industry Perspective
Since the financial crisis, many in the retail banking industry have assumed or just hoped that revenue challenges would...
- 2012 Healthcare - Payor/Provider Industry Perspective
This year's healthcare industry news wasn't entirely bad, although it offered little resolution to a long list of...
- 2012 Healthcare - Pharmaceuticals Industry Perspective
Pharmaceutical companies confront patent challenges at a time when growth in the overall industry is slowing and demand...
- 2012 Industrials Industry Perspective
The future for industrial companies is a somewhat confusing blend of results; though industrial revenues (unadjusted for...
- 2012 Retail Industry Perspective
In 2011, fears of a double-dip recession caused consumer confidence to sink again. Our annual consumer survey found...
- 2012 Technology Industry Perspective
The technology industry has long been characterized by change, but 2011 stands out as a year of shocks and surprises --...
- 2012 Telecommunications Industry Perspective
In 2011, the telecom industry has finally managed to come to terms with two major global shocks: the global economic...
- The Future of Swiss Offshore Private Banking: Assesing the Impact of the New "Abgeltungssteuer-Abkommen" (Witholding Tax Agreements) for Switzerland's Private Banking Industry
Switzerland's new withholding tax agreements with Germany and the UK will further accelerate its transition to "white...
- Beyond Health Reform: A Coherent Approach for Payors
The entire U.S. healthcare industry faces major disruption in the post-reform era. In response, health plans will have...
- A Decade of Opportunity: The Coming Expansion of the Private-school Market in the GCC
A combination of demographic factors, a desire for higher quality, and parents' increased willingness to pay for...
- Nimble Partnerships in the Pharma Industry: Well-Designed CRO Relationships Enhance Focus and Flexibility
Booz & Company has spent much of 2011 conducting qualitative research to gain insight into the ways pharmaceutical...
- Web and Social Media Analytics: A Data and Technology Perspective
Web analytics is the measurement, collection, analysis, and reporting of Internet data for the purposes of understanding...
- The Impact of U.S. Internet Copyright Regulations on Early-Stage Investment
New startup companies have long been an important driver of innovation and economic growth in the U.S., and few of them...
- Managing the Global Enterprise in Today's Multipolar World
Though most companies with international aspirations have invested significant time and resources in devising their...
- MENA Middle Class: Hopes, Fears, and Governments' Way Forward
This compendium, published at the World Economic Forum Special Meeting on Economic Growth and Job Creation in the Arab...
- Surviving the Industry Shakeout: Imperatives for MENA Distributors
Middle East distributors of consumers goods will need to fundamentally change their identities and business models if...
- World-Class IT Vendor Management: An Essential Capability for Maximizing Outsourcing Value
Vendor management is being recognized as a capability that's increasingly critical to the overall value a large IT...
- Почему так важна культура: «Глобальные лидеры инноваций - 2011» (The 2011 Global Innovation 1000: Why Culture is Key)
В предыдущих отчетах по исследованию цикла «Глобальные лидеры...
- Accelerating Entrepreneurship in the Arab World
One of the Arab world's top priorities in the coming years is to create 75 million jobs by 2020 for a youthful...
- The 2011 Global Innovation 1000: Why Culture is Key
In past editions of the Global Innovation 1000, we found that companies focused on developing cutting-edge products and...
- Shopper Marketing 5.0: Creating Value With Shopper Solutions
This year's fact-based shopper marketing study, prepared in partnership with Shopper Sciences and the Grocery...
- Sourcing Excellence: The Key to Profitability in Capital Projects
Companies that excel in directing large capital projects can be richly rewarded. Yet achieving this level of success...
- A Marketing Identity Check: Differentiated Capabilities Earn the "Right to Win"
Booz & Company, Korn/Ferry International, and the Association of National Advertisers (ANA) recently conducted a survey...
- Evolving Supply Management Leadership: A Blueprint for CPO Success
In today's increasingly complex business environment, the role of the chief procurement officer (CPO) has evolved and...
- Campaigns to Capabilities: Social Media and Marketing 2011
Booz & Company and Buddy Media recently conducted a survey of North American marketers to learn more about how companies...
- Business Process Empowerment: Powerful New Capabilities for Front-Office Staff
This Perspective examines business process empowerment (BPE), a customer-focused, strategically driven alternative to...
- Lean-Led Business Transformation: A Real Change Agenda for Financial Services
Financial services (FS) firms are in the middle of a challenging period. Real and lasting holistic change is...
- Value Shifts in the Telecom, Media, and Technology Industries
This global research study provides a detailed, data-driven analysis of the winners and losers in the...
- Youth in GCC Countries: Meeting the Challenge
A Booz & Company survey of young people in Qatar, Saudi Arabia, and the United Arab Emirates shows that a universal,...
- Business Value Realization in Transformation Programs: Improving User Adoption of New Capabilities
Many business transformation programs entail developing new capabilities that have a substantial IT component. A...
- Next-Generation Affordability in Aerospace and Defense: Transforming Capabilities and Costs
The steady decrease in U.S. Department of Defense (DoD) investment spending will continue for the foreseeable future. ...
- Insights for a Digital Planet: Best Ideas from the Abu Dhabi Media Summit 2011
The Abu Dhabi Media Summit, a gathering of some of the best media and technology minds in the world, offered a forum to...
- Manufacturing's Wake-Up Call
A new study shows how the decisions made today by goods producers and policymakers will shape U.S. competitiveness...
- Value Creation Tutorial: What Private Equity Has to Teach Public Companies
Certain companies are singularly adept at adapting their business to create and sustain value over time, but most are...
- A Strategic Approach to Self Service: Capture the Value, Avoid the Pitfalls
: Self-service offers operational efficiencies, enables transformative business models, and enhances customer...
- Natural Supply Chains: A New Strategy for Utilities
Supply chain expenditures make up about 60 percent of capital and operating costs for typical utilities. This...
- M-Commerce Comes of Age: Collaborate to Succeed
Developed markets are on the cusp of mass adoption of mobile commerce. Many companies now see m-commerce as a strategic...
- Making Energy Industry Joint Ventures Work: Toward Improved Governance and Decision Making
Energy projects tend to be big, complicated, expensive, and risky. As such, they are often pursued through joint...
- Managing Emissions and Making Profits: The Opportunity for Carbon-intensive Sectors in the Middle East
National oil companies and companies in other carbon-intensive industries, such as chemicals and utilities, can not only...
- Cut Costs and Get Agile: U.S. Defense Industry Faces Low-Rate, Low-Cost Production
Traditional defense manufacturers are facing a period of change that, if poorly navigated, could severely cripple their...
- Reclaiming Lost Medical Value: Three Models for Healthcare Change
Rising costs are forcing the entire U.S. healthcare industry to find ways to unlock and enhance medical value by...
- Profit Migration in the Digital Economy
Profits for digital economy players have grown from US$498 billion on $3.7 trillion in revenue in 2002 to $726 billion...
- Shared Services in Marketing Organizations: A Model for Improving Effectiveness and Efficiency
Leading companies are capturing scale from transactional activities and developing advantaged capabilities using...
- Buying Right the First Time: IT Sourcing Simplified
To create successful partnerships, an IT project sourcing strategy should answer three critical questions: What is the...
- Ensuring Success in Shopper Marketing: The Essential Role of the Sales Team
As consumer packaged goods (CPG) companies expand their shopper marketing initiatives, they should be careful not to...
- Future of Chemicals Part V: The Chinese Chemical Industry Trends and Opportunities
Despite the uncertainties of a complex and rapidly evolving Chinese market, and increasingly formidable local...
- Building an External Innovation Capability
This Perspective outlines the tools most likely to form the basis of an external innovation capability, and details the...
- Cashing In on Business: The Enterprise Opportunity for MENA Telecom Operators
The enterprise segment will present Middle East telecom operators with a large potential growth opportunity as the...
- MVNOs at the Gate: The Rise of Service-based Competition in the MENA Region
The Middle East telecom market is likely to see a rise in the number of mobile virtual network operators (MVNOs), which...
- Making Segmentation Deliver: Linchpin for a Customer-Centric Operating Model
Customer segmentation has become a critical capability for making sense of growing volumes of customer data to develop...
- Stimulating Innovation: Building the Digital Advantage for MENA Countries
To strengthen their ICT sectors and foster innovation, governments in the MENA region must act on five core elements:...
- Integrating, Not Integrated: A Scorecard of GCC Economic Integration
The Gulf Cooperation Council, consisting of six dynamic yet relatively small economies, is in an excellent position to...
- Revitalising the European Dream: A Corporate View
Business leaders are cautiously optimistic about the future of Europe and see an opportunity to revitalize the European...
- Best-Cost Country Sourcing: A Next Generation Approach
In the current consumer products and retail environment, getting best-cost country sourcing right is mandatory for...
- Ultralow-Cost Mobile: A New Operating Model for Operators
An ultralow-cost mobile (ULCM) operating model can enhance both efficiency and effectiveness for mobile network...
- Maximizing Marketing ROI in China: An Approach to Profitable Campaigns
Multinational consumer packaged goods providers and retailers in China have struggled to calculate marketing ROI due to...
- The Next Wave of Digitization: Setting Your Direction, Building Your Capabilities
Digitization is reaching an inflection point. Three powerful forces are driving the shift: consumer demand, the push...
- Designing the Transcendent Web: The Power of Web 3.0
Web 3.0--what we call the Transcendent Web--will offer an entirely new level of connectivity, communications, and...
- Strategic Opportunities for Asset Managers in U.S. Liability-Driven Investing
Booz & Company sees significant opportunities for U.S. asset managers seeking to enter the liability-driven investing...
- Winning in the Next Wave of Telecom M&A: The Way Forward for GCC Operators
The GCC telecom operators that are best positioned to succeed as M&A activity resumes will have both ample financial...
- Governance in the GCC Hydrocarbon Sector: The Right Time to Act
In order to make the most of their natural resources, GCC countries must change the way that the hydrocarbon sector is...
- Limiting the Impact of Data Breaches: The Case of the Sony Playstation Network
The seemingly unending stream of data breaches could be avoided or mitigated with a rigorous approach and a proactive...
- Retail Analytics: The Route to Improved Profitability for Middle East Retailers
Middle East retailers are investing to retail analytics, a discipline can inform their decisions in areas such as...
- New Demographics: Shaping a Prosperous Future as Countries Age
The world as a whole is being shaped by a demographic megatrend: increasing aging and dependency. To better understand...
- Sunshine Behind the Cloud: The Cloud Opportunity for Telecom Operators
Every telecom company has the potential to capture significant value in the evolving cloud ecosystem. Given their...
- Seeing Through the Clouds: Navigating the Evolving Technology Ecosystem
As cloud adoption grows, the traditional technology ecosystem is facing disruption -- but few players in the ecosystem...
- Innovation in Financial Services: Embracing Customer-Centricity in Product and Service Innovation
Our Global Innovation 1000 study has identified three innovation strategies that are being adopted in Financial Services...
- CEO Succession 2010: The Four Types of CEOs
Booz & Company's annual study of turnover among chief executives -- now increasingly diverse, as the world's largest...
- Capabilities-Driven Strategy for Defense: Asserting Your Right to Win in an Evolving Market
A declining defense budget in the United States and a shift in acquisition philosophy by the Pentagon have fundamentally...
- Healthcare Reform and Hospital Systems: Preparing for the Future Means Structural Transformation
Although the full extent of the impact of healthcare reform remains to be seen, hospital systems can do no harm by...
- Resilient, Stable, Sustainable: The Benefits of Economic Diversification
Policymakers worldwide should work to achieve greater economic diversification, in order to reduce the impact of...
- The E-Commerce Imperative for Traditional Retailers: Letting Go of Old Conventions
This Perspective explores how traditional bricks-and-mortar retailers need to adjust to succeed in the e-commerce space,...
- Standing Up a Cloud-Enabled Marketing Capability
In the new era of the cloud--together with the expected explosion in connected devices and the dynamic applications...
- CEOs--The New IT Champions in Financial Services
There are major opportunities available to CEOs who can shake off the old view of IT as a utilitarian cost center and...
- Motivating Behavior Change: Boosting Performance by Mobilizing Pride Builders
Organizations should follow a rigorous approach to determine who the Pride Builders are, and then build on their...
- 2015: A Video Space Odyssey -- Value Shifts in the TV and Video Ecosystem
Changes in consumer behavior, driven by new technologies, are profoundly reshaping the TV and video ecosystem. Most of...
- 2011 U.S. Automotive Survey: Is the U.S. Auto Industry Ready for Economic Recovery?
In early 2011 Booz & Company surveyed more than 200 executives in the U.S. automotive industry, including original...
- Anatomy of an E-Health Ecosystem
E-health initiatives cannot succeed unless five key areas receive sufficient attention: governance policies and...
- Avoiding the Slippery Slope: How GCC Telecom Operators Can Improve Profitability
By rigorously identifying and applying relevant cost measures, GCC telecom operators can position themselves to weather...
- Maximizing the Value of Oil Resources in the MENA Region: The Critical Role of Petroleum Fiscal Systems
Meeting new demands for oil will require the Middle East's national oil companies to forge long-term partnerships with...
- Preparing for the Next Surge: How GCC Contractors Need to Adjust Their Operating Models
As contractors in the GCC face shifts in the type, complexity, and size of contracting projects, they must adapt their...
- Building Communities Around Digital Highways
Nationwide high-speed broadband networks, or digital highways, can significantly boost a country's socioeconomic growth....
- Are You Ready for a Black Swan? Stress-Testing the Enterprise with Disrupter Analysis
Too often, the boards and leaders of large companies are unaware of the risks involved in black swan events,...
- Global Perspective on Tablet Early Adoption and Usage
In January of this year, Booz & Company surveyed more than 330 tablet users globally to gain insights into early-adopter...
- Booz & Company Annual Communications' Leaders Summit 2011
Booz & Company's fourth annual CEO Communications Summit in Dubai brought together representatives from the foremost...
- Private Label: Untapped Opportunity for GCC Retailers
GCC retailers that successfully create a private label offering can increase revenues, improve profitability, and...
- Driving Profitable Growth in Payments
Payments are a major contributor to success for most banks, making up 65% of total revenue. Successful payments...
- Fast Track to a European Digital Highway: Telecom Operators Embrace Hybrid Networks
The rapidly growing demand for television, video, music, and Internet browsing in the home and other locations is...
- Order Out of Chaos: A Third-Generation Approach to Developing Winning Products
At most companies, new product design is still a rigid, linear staged process. Companies need a more agile product...
- E-Business Transformation: Challenges and Opportunities for Telecom Operators
For traditional telecom companies, maintaining customer loyalty and delivering growth in the face of fierce price...
- Owning Innovation: Risk Management in IT-Enabled Transformation Projects
This Perspective lays out how to approach the problem of risk in large-scale, innovation-heavy IT transformation...
- Retail Banking in the Age of Apponomics
The recent financial crisis has caused consumers to lose trust in their banking institutions. Only by embracing the...
- Renewables at a Crossroads
The renewables market has evolved in important ways, setting the stage for it to maintain its economic viability and...
- Unleashing the Power of Teams: From Theory to Execution
While the fundamental theory of team performance is perhaps well known, many teams fall short of their full potential...
- Accountable Care Organizations: The New Player in the Health-Reform Landscape
To assist health plans as they consider and pursue ACOs, Booz & Company conducted extensive primary and secondary...
- The Advent of Digital News in the GCC: Newspaper Publishers' Path to Winning
The majority of newspaper readers in the GCC will shift to digital formats in the next few years, and publishers need to...
- Make or Buy: Three Pillars of Sound Decision Making
This Perspective explores the dynamics of make-or-buy decisions and presents a framework to help companies make the...
- Mobile Carriers' Retail Dominance Under Attack: Shifting Tectonics in the U.S. Wireless Category
The purchasing process for mobile phones and U.S. wireless services is commoditizing. Consumer electronics retailers,...
- Post-Reform Calculus for Health Plans: Choosing a Business Model That Delivers the Right to Win
Healthcare plans must recognize that they are at a historic crossroads and start to prepare for a radically different...
- The Capable Supply Chain: Linked with Strategy for Superior Performance
Booz & Company has developed a profiler that lets companies test the coherence of their supply chain capabilities...
- Zum Entwicklungsstand des öffentlichen Einkaufs - Eine empirische Analyse in 16 Entwicklungsfeldern (The Development of Public Sector Procurement - An Empirical Analysis in 16 Fields of Development)
Die Entwicklung des öffentlichen Beschaffungswesens bleibt in punkto Effizienz deutlich hinter der Privatwirtschaft...
- Buy Globally, Think Globally: How Procurement Officers Can Apply Foresight to Outsmart Competitors
Procurement departments have often been slow to recognize and respond to situations taking place on the ground in local...
- Casting a Wide Net: Building the Capabilities for Open Innovation
Originally published in the March/April 2011 issue of the Ivey Business Journal , this piece identifies and describes...
- Be Prepared to Bounce Back: Building a Resilient Supply Chain
Supply chain risk has steadily grown as companies have increased their reliance on outsourcing and sole sourcing while...
- Off the Table, into the Pocket: Capturing Procurement Savings
Companies continue to turn to their procurement function as a source for additional savings. Yet for a variety of...
- Managing Cash for Less: Improving the Efficiency of Banks' Cash Operations
Banks currently pay 80 percent of the bill to provide cash, and cashless payments are forcing up the cost per cash...
- Now or Never: Successful Best-Cost Country Sourcing in Automotive and Aerospace
In the current automotive and aerospace environment, getting best-cost country sourcing right is mandatory for success...
- The Health Insurance Exchange Dilemma: To Play or Not to Play
The formation of health insurance exchanges in 2014 is fundamental to the U.S. Patient Protection and Affordable Care...
- India Automotive Market 2020
Going forward, India is a key pillar of global automotive market - policy, actions and strategies of players in India...
- Opportunity amid Turmoil in Asset Management: Spotlight on Business Model and Capabilities
Asset management is facing a challenging and turbulent period. In this unsettling landscape, two characteristics are...
- The Road to Resilience: Basel III Challenges Require Immediate Action
The new capital and liquidity requirements imposed by Basel III, coupled with the investments needed to comply with...
- Cloud Computing: An Information Security Perspective
Cloud security must be placed within the context of each company's overall information security program, including risk...
- Pharmaceuticals Industry Perspectives for 2011
Pharmaceuticals was once a consistent, high-growth/high-return industry, but it has matured tremendously, forcing...
- A Challenging Mandate for Ministries of Finance: How the Right Capabilities Can Address Post-crisis Priorities
Booz & Company conducted a survey of more than 60 finance ministers and other economic thought leaders to understand how...
- Fundraising 2.0 - Die Hochschulen und das liebe Geld
The race is on among universities: private giving is becoming a competitive factor. With growing autonomy and, in turn,...
- Oil & Gas Sourcing Industry Perspectives for 2011
With the collapse of crude oil and natural gas prices in late 2008, the energy industry faced a formidable challenge:...
- The Future of Health Insurance: Demise of Employer-Sponsored Coverage Greatly Exaggerated
Booz & Company research suggests that traditional employer-based insurance will remain a significant market that will...
- Customer-Centric Treasury Services
Corporate banks will be positioning treasury services as a growth engine over the next few years, and are undertaking...
- Web 2.0 Banking: Fresh Thinking for a New Decade
It is time for the retail banking industry to come to terms with Web 2.0 and take advantage of the many opportunities it...
- GCC Private Banking 2010-2011: Successful Growth Strategies After the Perfect Storm
To seize the $1 trillion opportunity in GCC private banking, banks will need to choose their cornerstones for growth,...
- Restructuring in Consumer Products: Pursuit for Coherence Drives M&A Agendas
The CPG industry is poised for the next wave of portfolio shuffling. Leading companies will increasingly build their...
- GCC Telecommunications in 2011: Business Unusual
The trends most likely to reshape the GCC region's telecommunications landscape in 2011 break down into three broad...
- Energy & Utilities Industry Perspectives for 2011
Two years after the election of President Obama, the outlook for the power industry has shifted dramatically and few...
- Oil & Gas Industry Perspectives for 2011
North American oil and gas companies face many new challenges and unknowns. To succeed in the coming year and beyond,...
- Retail Industry Perspectives for 2011
The pace of the recovery proved to be sluggish in 2010--and the new year will probably be similar to the last. ...
- Turning "Like" to "Buy": Social Media Emerges as a Commerce Channel
The market for social commerce will explode over the next five years as companies race to establish stores on social...
- Control Service Costs, Gain Competitive Advantage: A Winning Playbook for Service Operations
The effective management of service operations is crucial to controlling labor costs and improving customer...
- China Sales Force Effectiveness: Building Pride and Performance
For many multinationals, China is a difficult sales environment, but an absolutely critical one. To thrive,...
- Hardware Goes Software: How Manufacturers Can Think and Act Like Software Companies
As products of every description become more and more intelligent, the software they contain will determine how they are...
- Social CRM: How Companies Can Link into the Social Web of Consumers
Social networking and other new technologies have given rise to the "social consumer." Navigating this new world...
- An Old Method For Finding New Headroom: Using Conjoint Analysis to Shape Organic Growth
For 30 years, conjoint analysis has been one of the most widely used tools in market research but it turns out that it...
- Center of Government: The Engine of Modern Public Institutions
Public administrations throughout the world depend on effective centers of government to ensure proper development,...
- GCC School Health Programs: Health and Wellness Through Early Intervention
Because schools are the most effective place to reach young people and encourage healthy behavior, education and health...
- Managing the Managers: Effective PMC Oversight on Large Infrastructure Projects
Cost overruns and schedule delays are endemic to completing large infrastructure projects. In the Middle East, many...
- Opportunities Lie Ahead: MENA Telecom Operators Reinvest in Growth
This Conference Insights paper provides an overview of the 2010 TMT Finance & Investment Middle East Conference in Doha,...
- Aerospace & Defense Industry Perspectives for 2011
As the North American commercial and general aviation sector recovers and the defense sector turns down, decision makers...
- Automotive Industry Perspectives for 2011
After an unprecedented downturn, the North American automotive industry is beginning to recover. But there are still...
- Chemicals Industry Perspectives for 2011
The North American chemical industry got a reprieve in 2010 as the economy improved. But the rebound is not benefiting...
- Consumer Products Industry Perspectives for 2011
As 2010 draws to a close, there is cautious optimism about the outlook for companies that cater to consumers. But in...
- Financial Services Industry Perspectives for 2011
Given the many deeply troubled national economies and new legislation and regulations in capital requirements, liquidity...
- Health Industry Perspectives for 2011
There will be many battles over healthcare reform and lots of political brinksmanship in the months ahead, but it is...
- Imperatives for MENA Consumer Goods Companies: Building Sustainable Success
In the MENA region, a complex consumer environment and uneven economic growth require consumer goods companies to tailor...
- Industrials Industry Perspectives for 2011
The recession is in the rearview mirror for U.S. industrial companies. But with this still-fledgling revival comes...
- Succeeding in the MENA Region with Consumer Products: A Market-Focused, Consumer-Driven Approach to Sustained Profitability
In the MENA region, a complex consumer environment and uneven economic growth require consumer goods companies to tailor...
- Technology Industry Perspectives for 2011
In 2011, the high-tech industry will see the continued development of a number of trends that have been under way for...
- Telecommunications Industry Perspectives for 2011
In a challenging competitive environment, telecom operators will need to fend off new players, develop new services that...
- The Value of Being Global: Finding Synergies within GCC Telecom Operators
As the transformation of the telecom sector has created several operators with footprints in multiple markets, investors...
- Manufacturing's New Role in CPG: U.S. Automakers Show the Way
With consumers slower to open their wallets, the consumer products industry needs to follow the lead of manufacturing...
- Transforming the Value Proposition in Pharmaceutical Marketing
For decades the pharmaceutical industry's direct-to-physician marketing model worked extremely well. Now, at a time...
- A Conversation with Paul Leinwand and Cesare Mainardi, Authors of The Essential Advantage
In this interview, the authors of "The Essential Advantage" point out that in this unpredictable economy, traditional...
- Natural Supply Chains: A New Strategy for High-Performing Oil and Gas Companies
Supply chain costs make up about 80 percent of capital and operating expenses for upstream oil and gas companies. ...
- Unlocking Value in Healthcare: Transformation Through Collaboration
The costs of operating the U.S. health system are crushing, and the gap between quality and spending represents a...
- Leaving Cash Behind: The Rise of Electronic Payments in the MENA Region
As governments and businesses in MENA countries seek to reap the benefits of e-payments, how well they fare will depend...
- Bottom Up and Country Led: A New Framework for Climate Change Action
As delegates gather for the Climate Change Conference in Cancun in late 2010, they can benefit from familiarizing...
- In-Memory Analytics: Strategies for Real-Time CRM
We are on the brink of true "in-memory analytics," a technology that will allow operational data to be held in a single...
- Profiting from Emissions Reduction in Process Industries: An Oil and Gas Example
A common misconception in process industries is that greenhouse gas emission reduction programs are inherently...
- Shoppers on the Go: Winning Strategies in Mobile Commerce
A new Booz & Company study highlights the growing importance of mobile commerce as a way both to understand real-time...
- Booz & Company Premier Telecom Technology Forum 2010
Booz & Company hosted its first Telecom Technology Forum in May 2010. The event, held in Vienna, brought together...
- Sales Force Design: Assessing Stark Choices and Getting It Right
The structure and productivity of sales forces have turned into major concerns for many C-level executives. Every sales...
- Zero-Based Cost Management: A Holistic Approach to Managing Budgets
In the current economic environment, there is increasing interest in the concept of "zero-basing" cost and activity...
- Divorce in Gulf Cooperation Council Countries: Risks and Implications
Divorce rates in the GCC countries have risen dramatically in recent years and continue to rise, driven by a range of...
- Shopper Marketing 4.0: Building Scalable Playbooks That Drive Results
A report issued by the Grocery Manufacturers Association (GMA) and Booz & Company found that over the next three years,...
- The 2010 Innovation 1000: How the Top Innovators Keep Winning
Succeeding at innovation requires two key elements: a focused set of innovation capabilities that is carefully tuned to...
- Forever Frugal? 2010 U.S. Consumer Survey Confirms Persistent Frugality
This year's Booz & Company survey of U.S. consumers reveals that consumers continue to feel they are on shaky ground,...
- Unlock the True Value of Your Merger: Tap the Power of Lean
Integrating two financial institutions has never been easy, and the current environment raises a host of new challenges...
- Future of Chemicals Part IV: New Operating Models
In the past few decades, the chemical industry landscape has changed dramatically: Going forward, most chemical...
- Rebundling for Margin Growth
In their effort to keep basic ticket prices in check while maintaining margins, most airlines are starting to unbundle...
- The Future of IPPs in the GCC: New Policies for a Growing and Evolving Electricity Market
In recent years, countries in the GCC have increasingly turned to independent power projects (IPPs) as alternatives to...
- A Comprehensive Risk Appetite Framework for Banks -- Chinese Version
Risk appetite is considerably more than a sophisticated key performance indicator (KPI) system for risk management. ...
- Beyond the Dashboard: Unleashing the True Value of Business Intelligence
Getting the most out of a business intelligence deployment means following a rigorous set of guiding principles,...
- Private Equity Comes of Age: Emerging Opportunities in the Middle East
Over the last decade, the state of private equity in the Middle East has gone from virtually nonexistent, to a booming...
- Understanding the Forgotten Billions: Meeting the World's Least Advantaged Consumers Where They Live
Most companies seeking growth in the developing world are focusing on newly minted middle-class consumers, those who...
- Eyes Wide Open: Mitigating Risk in Cloud Computing
Companies cannot afford to ignore the promise of cloud computing, but they should not rush pell-mell into it. Rather,...
- The Missing Link in Pharmaceutical R&D: Scientific Leaders Are Essential to Success
New Booz & Company research points to an unexpected and unheralded source of potential productivity in the quest to...
- Making Change Happen, And Making it Stick: Delivering Sustainable Organizational Change
This Perspective describes Booz & Company's approach to change management and lays out the five key success steps in any...
- Making Digital Content Pay: The Billion-Dollar Question for Publishers
Digital paid content can become commercially viable. Publishers must not only differentiate their paid content from...
- New Opportunities in Over-the-Counter Derivatives: Capitalizing on Financial Reform
Financial reform will fundamentally reshape the OTC derivatives market, creating opportunities for new and existing...
- The Future of Telecom Operators: Capabilities for Rapid Change
Three major trends--demand for ubiquitous connectivity, the rise of modular technologies, and increasing competition...
- Loyalty by Numbers: An Integrated Approach for Telecom Companies
At most telecom operators, holistic customer management strategies still take a backseat to siloed customer acquisition...
- Reorganizing for Growth: Capturing the Opportunity in Engineering Services
Engineering services (ES) companies have seen huge growth opportunity across the globe, but they are puzzled about how...
- The Case for Flexible Employment in GCC Countries
Although GCC countries' labor laws offer significant flexibility to employers, those regulations typically ignore...
- Convergence Reloaded: How Telecom Operators Can Best Capture Consumer Opportunities
After years of delay, convergence in the telecommunications industry is finally becoming a reality. Consumer...
- A Balanced Approach to the World: Weighing Risk and Reward in Automotive Markets
The best-managed automotive companies will aggressively pursue growth and innovation opportunities in the developed...
- Next-Generation Sales and Marketing Planning: Running Consumer Products Companies by the Numbers
A few leading consumer products companies are pursuing next-generation planning processes now, with the help of of...
- The Role of IT in Successful Merger Integration
Successful IT integration during mergers requires CIOs to balance their resources among three priorities: ensuring...
- A Path for Success to CIOs: Powerful Position, Clear Mandate
The CIO job is a high profile position, with the potential to make a strategic impact on the business. Two driving...
- Does Size Matter? Rethinking the Importance of Scale in Consumer Goods Companies
Over the last decade, the best CPG industry performers have been small companies with relatively narrow product...
- Is Category Consolidation Inevitable? Shaping Category Dynamics to Win in CPG
Contrary to conventional wisdom, a great many CPG categories--perhaps as many as half--are fragmenting instead of...
- Indian Engineering Services: Four Building Blocks for Success
Growth rates are high in the Indian Engineering & R&D (ER&D) services industry but sustained success is dependent on...
- Retooling Labor Costs: How to Fix Workforce Pay Structures
Now that the recession seems to have eased somewhat, there is time to step back and consider an additional, more...
- The Big Crew Change: Managing the Talent Crisis in India's Oil and Gas Sector
The oil and gas sector in India is facing a serious deficit in technical talent. To meet this challenge, India's oil...
- Joint Ownership: A New Approach in Public-Private Partnerships
The public-private partnership models that have been effective in building infrastructure have not translated well to...
- Facing New Realities: What Comes Next for the U.S. Auto Industry?
U.S. automakers must more creatively than ever before address customer preferences, vehicle innovation, digital autos ,...
- Leaner and Keener Telecom Operators: Eliminating Waste Boosts the Bottom Line
In mature telecom markets, declining prices, near saturation and fierce competition for new products and applications...
- Raising the ROI of Trade Spending: 2010 Benchmark ROI Survey Results
The Booz & Company-Quofore 2010 Industry Benchmark ROI Survey provides valuable insights into the ROI of in-store...
- Regulating Aviation in Emerging Markets
The global civil aviation sector has grown rapidly in emerging markets over the past decade, but the regulatory...
- Renewed Hope for Agriculture: New Possibilities for Economic Growth
After years of neglect, agriculture has reemerged as a sector to watch in developed and developing countries: Emerging...
- Rethinking Wholesale: Five Key Strategies for MENA Telecom Operators
For years, telecom wholesalers in the MENA region have mainly engaged in lucrative facility leasing. However, a spate...
- Why Hospital Excellence Matters
Hospitals account for more than 30 percent of all healthcare expenditures globally--a number that is likely even higher...
- A Lean-Led Approach to Operating Model Transformation in Financial Services
This leading research provides a perspective on "Lean" toolkits and the benefits of using "Lean" principles in financial...
- The Technology of Fiscal Reform: Imperatives for Finance Ministries
As finance ministers in the Middle East seek to improve their fiscal oversight, one approach gaining favor is the...
- Delivering on the WiMAX Promise in the MENA Region
As demand for broadband service continues to increase across the Middle East and North Africa (MENA) region, a wide...
- New Markets, New Mind-sets: Best Ideas from the Abu Dhabi Media Summit 2010
This overview of the Abu Dhabi Media Summit discusses the most critical ideas raised during the event, including the...
- Billion Dollar Ideas: Finding Tomorrow's Growth Engines Today
Growth is back on the corporate agenda. Booz & Company's Growth Lens methodology provides a set of five lenses--share...
- Think Big, Act Smart: Reducing Uncertainty in Transformational Change
It is time to fundamentally rethink how business transformations should be carried out. The idea is to structure the...
- Capturing Growth in U.S. Retail Banking: Building a Sustainable Right to Win
The retail banking industry faces significant growth challenges. In this highly competitive and difficult environment,...
- E-Government: Ten Lessons Learned from the Best Global Programs
In this Perspective, we offer 10 important lessons--derived from successful e-government programs around the world--that...
- Sustainable Urbanization: The Role of ICT in City Development
City investments that include a large ICT (information and communications technology) component can enable the design of...
- Innovation Goes Home: A Growth Avenue for MENA Telecom Operators
Telecom operators are responding to new competitive threats by scrutinizing and reinventing their home communication...
- Economic Capital Revisited: Forestalling Another Meltdown
Financial services firms must create successful risk cultures, with economic capital as the currency of risk. Economic...
- New Roles for a New Era: Post-crisis Imperatives for Ministries of Finance
The worldwide economic crisis has given ministries of finance a significantly broader mandate for public finance...
- Private Equity in the Middle East: A Rising Contender in Emerging Markets
In April 2010, Booz & Company and INSEAD conducted a survey of private equity professionals in the Middle East to get...
- Cutting the Cost of Insurance Claims: Taking Control of the Process
Gaining control over claims can reduce an insurer's costs significantly. Among other actions, insurers should try to...
- Annual Middle East Leadership Summit 2010
This Conference Insights paper provides an overview of the various topics covered at the first Leadership Summit in the...
- Fast, Lean, and Agile: How GCC Governments Can Make the Most of ICT Investments
GCC governments should develop comprehensive, well-funded, multi-year programs that address two critical dimensions of...
- Capabilities and Coherence: Delivering Business Value Through IT
As companies emerge from the severe economic downturn, more and more of them are adopting capabilities-driven strategies...
- Lead Now or Get Out of the Way: IT's Role in a Web 2.0 World
Web 2.0 and new media technologies such as blogs, wikis, and social networks are spreading rapidly through companies,...
- Roasted or Fried: How to Succeed with Emerging Market Consumers
Emerging markets are more than just a rising force: They're now the main game in economic growth. But a detailed...
- The Future of Chemicals, Part II: Middle East Challengers
As the current economic crisis reshapes chemical industry dynamics, nowhere will the transformation be more evident in...
- Reinventing Retail: A New Path to Profitable Growth
Coming out of one of the worst downturns in history, many retailers have become skilled at cutting costs fast. But to...
- Long-Term Evolution: Another Option for Indian Telecom Operators
For a country aspiring to be a global economic power, India has abysmally low broadband penetration. However, the...
- Riding the Data Tsunami: A Paradigm Shift for Telecom Operators
As the global economy becomes increasingly digital, data traffic over both fixed and wireless networks is exploding. ...
- A Renaissance at Risk: Threats and Opportunities for Swiss Manufacturing
Booz & Company conducted this study of Swiss manufacturing competitiveness in cooperation with the Swiss-American...
- The Next Cycle: Gas Markets Beyond the Recession
As the world's largest economies emerge from the downturn, a scenario may play out in which the traditional...
- Anchoring Success: Effective Management of Energy Companies' Shipping Interests
Major energy companies are at the forefront of the global shipping industry for hydrocarbons, but the shipping function...
- The Rise of Mobile Applications Stores: Gateways to the World of Apps
There will be clear winners and losers in the mobile app market, however. Players like Apple and Android have...
- HIV, TB, & Malaria: Management & Prevention in the Oil & Gas Supply Chain
Business contributions to tackling the global HIV/AIDS, tuberculosis, and malaria epidemics have increased dramatically...
- Gas Shortage in the GCC: How to Bridge the Gap
The Gulf Cooperation Council's demand for gas has far outpaced the region's gas exploration and production. However,...
- Lifting the Limits: Improving Field Force Productive Time
For utilities, increasing productive time by more effectively leveraging existing resources is imperative for coping...
- Capabilities-Driven Strategy in Financial Services: The Successful Case of a Private Banking Unit
After a difficult period during the credit collapse when retrenching was the most desirable strategy, financial services...
- The U.S. National Broadband Plan: Advantage to the Early Mover
The Federal Communications Commission recently released "Connecting America: The National Broadband Plan." Network...
- Bringing Mass Broadband to India: Roles for Government and Industry
For broadband to become a mass medium in India, cable and telecom companies must work to ensure ubiquitous supply, while...
- From Isolated Oases to an Integrated Landscape: The Continuing Evolution of Middle East Economies
A steady expansion of economic integration is taking place across the Middle East and North Africa, as reform-minded...
- Meeting the Employment Challenge in the GCC: The Need for a Holistic Strategy
Unemployment is one of the biggest challenges in the Gulf Cooperation Council, which must effect changes in the culture,...
- Small Business Banking Customers: An Attractive Segment for Organic Growth
Small business customers are among the most profitable segments for most banks. Relatively few small business customers...
- Global ER&D: Accelerating Innovation with Indian Engineering
This study, conducted with NASSCOM, is aimed at understanding the changes in customer perspectives about ER&D services...
- Healthy Links: Bringing Interoperability to Healthcare Delivery
Healthcare organizations are striving to ensure continuity of care for their patients by moving from a paper-based...
- Green Tourism: A Road Map for Transformation
Tourist destinations around the world can use this Booz & Company framework to develop sustainable and eco-friendly...
- The Coherence Premium
Sustainable, superior returns accrue to companies that focus on what they do best. The truth is that simple, and yet...
- Right-Side Strategies in Financial Services: Revisiting the Balance Sheet
The credit crisis has exposed a number of shortcomings and vulnerabilities in the financial services industry. One...
- Evolution or Revolution? Strategies for Telecom Billing Transformation
As the telecom industry looks to improve the customer experience in all aspects of its business, the billing process is...
- IT-Programme im öffentlichen Sektor - Transformation statt Baustellen-Dschungel
In times of scarce resources and, concurrently, growing expectations towards efficiency and effectiveness of public...
- Public Equity Management: Der Staat als Investor nach der Wirtschaftskrise
During the trough of the financial downturn, many companies took refuge under the protective shield of their...
- The Low-Carbon World Is Already Here: Five Imperatives for Succeeding in an Era of Carbon Constraints
The carbon-constrained world is upon us and it is creating structural changes in the global economy. As a result,...
- The Right Fight for IT: Transformation Through Creative Tension
Fights within organizations are inevitable, and even healthy. But executives need to pick their fights carefully. This...
- U.S. Wealth Management Survey: Trends and Emerging Business Models
The wealth management industry is undergoing a number of changes, from new client behaviors and shifts in sources of...
- Future of Chemicals Part III: The Commoditization of Specialty Chemicals
It is becoming increasingly clear that a large number of chemical companies have failed to manage and nurture their...
- CEO Succession 2000-2009: A Decade of Convergence and Compression
Booz & Company analysis of 10 consecutive years' worth of detailed data on CEO turnover shows that the tenure of a CEO...
- Demystifying Green IT
As public and private organizations around the world seek to limit their environmental impact, they can both reduce the...
- Optimizing E-Health Value: Using an Investment Model to Build a Foundation for Program Success
Electronic health (e-health) initiatives that apply information technology to the delivery of healthcare services for...
- The Green Way: Technology-Enabled Sustainability
Top corporate management working with CIOs should develop a robust, comprehensive, and holistic green IT model that...
- A Report on Intelligent Urbanization: Roadmap for India
India has been experiencing rapid urbanization on a very large scale. It is estimated that nearly 140 million people...
- Friendly Takeover: The Consumerization of Corporate IT
CIOs can take one of two paths to accommodate the consumer revolution in corporate IT. They can "bring in" employees...
- The Rise of Social Apponomics: How Social Media and Apps are Transforming E-Commerce
A new evolutionary stage of e-commerce is emerging--the era of "social apponomics." In this next stage of e-commerce...
- Restructure Your Operating Model to Achieve Earnings Growth: A Post-Crisis Approach for Securities Firms
It's time for capital markets firms to rework their operating models in a new way, with an approach that increases...
- The New Banking Channel Network: Improving the Bottom Line through Channel Optimization
Current trends across market segments point to a difficult low-growth environment for banks, which must respond by...
- A Conversation with Jon Katzenbach and Zia Khan, Authors of Leading outside the Lines
In this Interview, Jon Katzenbach and Zia Khan answer questions about the ideas they describe in their new book,...
- Enabling Sustainable Digital Highways: Strategies for Next-Generation Broadband
The creation of national broadband networks is crucial to sustainable economic development and social progress. To pave...
- Climate Change after the Kyoto Protocol: Implications for the MENA Region
Changes in the global framework on climate change policy present both risks and opportunities for the MENA region. To...
- From the Middle East to the World: Building a Global Telecom Operator
GCC telecom operators have launched unprecedented international expansion programs since 2004, but to become truly...
- Women's Employment in Saudi Arabia: A Major Challenge
Saudi Arabia is taking the right steps to fully incorporate women in its labor market, but with women still representing...
- Booz & Company Annual Communications Leaders' Summit 2010
This Conference Insights paper, which summarizes the discussion at a Dubai summit among 19 leaders from telecom...
- Mobile Operators and Mobile Multimedia: Five Keys to Success
Mobile network operators must take into account five critical elements to boost their entry into the mobile Internet and...
- China Manufacturing Competitiveness 2009-2010
The American Chamber of Commerce in Shanghai (AmCham Shanghai) is pleased to release the results of the third annual...
- Globalization of Japanese Engineering Research and Development: Option or Imperative?
Western companies are setting up ER&D centers in emerging nations such as China and India. Companies based in emerging...
- Inspirational Sales Leadership: A Systematic Approach to Motivating the Sales Force
"Inspirational sales leadership" leverages a deep understanding of current sales performance to systematically identify...
- Mobile App Stores for Telecom Operators: The Next Battlefield
Telecom operators must make use of their inherent assets--powerful brands and subscriber relationships--to develop their...
- Getting a Handle on Chronic Disease: Health Management Services in the GCC Region
As GCC nations continue to invest in their healthcare systems, the region's leaders should take their cue from certain...
- Lighting Up Economic Cities
Economic cities, which will be critical to the financial development and economic diversification of the Gulf...
- The Rise of Generation C: Implications for the World of 2020
In the course of the next 10 years, a new generation--Generation C--will emerge. Born after 1990, these "digital...
- Unconventional Gas Projects: Big Gains from Lean Supply Chains
Unconventional gas reserves, which have become an increasingly important component of energy company portfolios,...
- Going to Market in China: How Consumer Goods Companies Can Find Optimum Profits in the New Consumer Marketplace
Going to market in China is a complex undertaking, particularly given the vast size and population of the nation itself....
- Shanghai: Building an International Financial Center with Chinese Characteristics
The Chinese government's State Council has announced a clear goal for Shanghai to become an international financial...
- The New Consumer Frugality
A new survey of 2,000 U.S. consumers confirms that a "new frugality" is now becoming entrenched among U.S. consumers...
- Food Security: Key Issues for an Emerging MENA Priority
Middle Eastern governments have begun taking steps to ensure secure, ready access to food supplies.
- Mobile Operators' Move to Fixed: Protecting the Value of Mobile Assets
To be successful in the telecom markets of the future, operators will have to create new business models that offer...
- Reinventing the City: Three Prerequisites for Greening Urban Infrastructures
This study, which includes Booz & Company analysis conducted for the WWF, shows that in a business-as-usual scenario,...
- Private Banking: After the Perfect Storm
Private banks have spent the last 18 months dealing with one of the most difficult periods in modern financial history. ...
- A New Source of Power: The Potential for Renewable Energy in the MENA Region
Recent developments in renewable energy, combined with the MENA region's latent potential in wind and solar power, could...
- Winning in MENA's New Media Scene
Communications, media, and technology players in the Middle East and North Africa have thus far been slow to capitalize...
- Fast Track to Recovery: Leading Outside the Lines Can Turn Survivors into Winners
The so-called worst recession of modern times has left the human side of many organizations poorly equipped for...
- Telecom in the Middle East: The Competitive Mandate After the Downturn
Telecom operators in the Middle East will have to respond to four strategic imperatives as the downturn abates: revive...
- 2010 Consumer Spending Survey: New Marketing Imperatives
A "new frugality," born of The Great Recession and evidenced by two consecutive years of declining per capita...
- Building a Customer-Centric Operating Model
Financial institutions can expect to compete in a difficult, low growth environment for the foreseeable future. ...
- Strong-Form Products: What Providers Should Do Regardless of Reform Efforts
After long discussion and debate, healthcare reform seems to be moving forward. But the major long-term issue for the...
- The Path Back to Retail Growth: Rethinking Space Management
Retailers' strategies have been misaligned with both the long-term trends and the short-term challenges they face. This...
- The Pharmacy Solution: An Expanding Role for Pharmacies in Healthcare Delivery
Convenient retail pharmacies with trusted staff could play an important part in expanding access to healthcare while...
- High-Performance IT: Achieving Sustainable Returns on IT Investment
There is a better strategy for reducing IT operational costs that will not diminish a company's ability to differentiate...
- ICT for a Low-Carbon World: Activism, Innovation, Cooperation
Companies operating in the information, communications, and technology sector have a unique opportunity to trigger...
- Making Customer Centricity Pay in Good Times and Bad: Lessons from Ten Leading Companies
In these challenging financial times many companies may be tempted to drop customer-centric business models that have...
- Sense and Sustainability: A Modern Adaptation to the Business Transformation Classic
Companies are recognizing that transforming their businesses to compete in globally interconnected and instantaneous...
- Lessons from the Trenches for New CEOs: Separating Myths from Game Changers
CEOs operate in a new terrain today. Financial and regulatory changes have altered demands on corporate leaders. ...
- First and Last Line of Defense: How Business Assurance Makes Organizations Resilient to Risk
Organizations around the world are embracing integrated risk-management strategies that combine the right blend of...
- Media Industry Perspectives for 2010: Middle East
The media and entertainment companies that will define the next wave of industry growth will require competencies that...
- Media Industry Perspectives for 2010: U.S. and Europe
The media and entertainment companies that will define the next wave of industry growth will require competencies that...
- The Case for GCC Pension Reform: From Sinking to Sustainable
GCC pensions must be reformed to eliminate their overemphasis on social welfare, which is at odds with the region's...
- Reset the Media Business Model: Cost Reduction and Growth Priorities in Today's Media Industry
The media business is facing challenges, both cyclical and structural, unlike any it has faced since the dawn of...
- The Era of Next-Generation Access: Building Networks to Meet New Demand
The coming era of next-generation broadband networks is forcing telecommunications operators to adjust their traditional...
- Getting After-Sales Service Right: The Competitive Edge in Telecom and Consumer Electronics
Consumers prefer to do business with consumer electronics manufacturers and telecommunications companies that can repair...
- Outsourcing Network Operations: Maximizing the Potential
Many telecommunications operators are already outsourcing some or all of their field services activities, according to a...
- Stage One Complete: What's Next for MENA Regulators?
Telecom policymakers and regulators in the Middle East and North Africa must address six new priorities over the coming...
- Fit for Purpose: Developing Enterprise-Wide Electronic Medical Records
Electronic medical records can enhance quality of care, reduce medical errors and costs, and improve business...
- Technology Industry Perspectives for 2010
Five trends will help to redefine the technology sector in the coming year: further consolidation in the sector, the...
- PCs in the Enterprise: Reinvention or Demise?
Manufacturers of traditional desktop and laptop personal computers for the enterprise face an uncertain future. On...
- Building Capabilities in B2B Marketing Leadership: Insights from Building Product Manufacturers
To build insights into B2B marketing leadership, Booz & Company recently studied building product manufacturers (BPMs)...
- Climate Change after the Kyoto Protocol: A New Architecture for Global Policy
The global response to greenhouse gas emissions will capture the world's attention in Copenhagen in December 2009, when...
- Consumer Packaged Goods (CPG) Industry Perspectives for 2010
While the CPG industry fared better than most other sectors of the global economy, it was hardly immune to the effects...
- Plan to Win: Bridge the Gap between IT Sourcing Strategy and Execution
IT outsourcing has traditionally been one of the most effective levers companies can apply to reduce costs. A highly...
- Succeeding with SOA: A Business-Oriented Approach
The complexity and high cost of implementing service-oriented architecture (SOA) have slowed adoption considerably in...
- The Battle for Mobile Advertising: A Winning Strategy for Telecommunications Operators
Currently, mobile advertising makes up just a small portion of the online advertising market. Yet its potential is...
- Utilities Industry Perspectives for 2010
Utilities need to prepare now for radically different market conditions by choosing business models that will shape...
- Winning in Retail IT: IT Efficiency and Effectiveness Strategies for the Retail CIO
Competitive pressures in the retail sector are increasing, and all retailers are looking for ways to improve their...
- Shopper Marketing 3.0: Unleashing the Next Wave of Value
This co-branded study was conducted under the auspices of Grocery Manufacturers Association's (GMA) Shopper Marketing...
- Telecom Industry Perspectives for 2010: Middle East and Europe
The global recession of 2008-09 is seemingly lifting, and the telecommunications sector--with the notable exception of...
- Telecom Industry Perspectives for 2010: U.S.
The industry is entering a period of significant change in which five distinct shifts--in operating models, in services,...
- Capital Markets Industry Perspectives for 2010
In the post-crisis environment, the fundamental function of capital markets firms remains--to connect the owners of...
- Chemicals Industry Perspectives for 2010
The $2 trillion chemicals industry continues to face challenges as it attempts to rebound from its worst year ever. ...
- Engineered Products & Services Industry Perspectives for 2010
As we emerge from the current recession, it is becoming increasingly clear that the United States' industrial and...
- Health Industry Perspectives for 2010
The general thrusts of healthcare reform, focused mainly on expanding both coverage and subsidies, and reforming health...
- Oil and Gas Industry Perspectives for 2010
It's been a challenging year for oil and natural gas companies. The global economic downturn that began in 2008 sent...
- Retail Banking Industry Perspectives for 2010
As the worst of the financial crisis abates, in the short term some banks will have a chance to snap up rivals and...
- Retail Industry Perspectives for 2010
This end-of-year letter to clients describes a winning strategy for retailers in 2010 with three elements: develop...
- Promoting the Growth and Competitiveness of the Insurance Sector in the Middle East, 2009
The insurance sector in the Middle East needs to address a number of challenges to sustain the growth of insurance in...
- Asia and the Global Economic Crisis: Accelerating Transitions, Expanding Opportunities
The global financial crisis hit Asia like a tidal wave from the U.S. and Europe, quickly silencing arguments that Asian...
- Getting Routes to Market Right: Designing Profitable Go-to-Market Models in Consumer Goods
The routes to market that consumer packaged goods (CPG) companies use to sell and service their trade accounts determine...
- Not Your Typical Marketing Campaign: The Next Wave of Technology- Driven Marketing
In a world overrun with marketing messages, the next wave of marketing technology will cut through the clutter, building...
- Winning in Post-Reform Healthcare
Since early 2009, the debate surrounding healthcare reform has occupied Congress and, arguably, the rest of the United...
- After the Downturn: Four Trends That Are Shaping Telecom's Future
As the global downturn begins to show signs of abating, forward-looking players in the telecom industry must begin to...
- Going for Green: A Capabilities-Driven Approach to Environmental Opportunity
This "Perspective" Viewpoint describes three increasingly ambitious strategic levels of green that companies can pursue:...
- Not Too Late: Finding Opportunity in Middle East Logistics
The Middle East is receiving significant attention from transportation and logistics players worldwide. Thanks to...
- Does IT Structure Really Matter?
Large corporations have long struggled to make their IT organizations more effective and more adaptable, often by...
- Elevating Employee Performance: How to Get the Best from Your People
In today's economic environment, achieving heightened performance and efficiency is more important than ever to improve...
- Insurance in China: Bucking Global Trends
The global financial crisis has created a window of opportunity for China's insurance companies to grow and strengthen. ...
- Multi-Channel Customer Management: Delighting Consumers, Driving Efficiency
In today's maturing consumer markets, emphasis is shifting from straightforward sales to a more holistic approach to...
- Smart Workforce Management: How to Successfully Address Changing Demographics
Companies must adopt HR strategies that reflect the aging of the working population or they will find themselves at a...
- Making Room for Multinational Consumer Goods Companies
The past few years have ushered in significant changes in the way large multinational companies get consumer products to...
- Profits Down, Spending Steady: The Global Innovation 1000
Despite the recession, the world's leading corporate innovators increased their R&D spending in 2008, according to Booz...
- What is Your Risk Appetite? A Disciplined Approach to Risk Taking
The systemic risk miscalculations that caused the global financial meltdown have created a crisis of confidence among...
- RISC-IQ in Aerospace & Defense: Uncovering Hidden Risks in the Corporate Portfolio
Booz & Company is working with leading aerospace and defense and other industrial businesses to implement new processes...
- The Future of Energy
As the debate rages over how to stop global warming while securing continuous supplies of energy at affordable prices,...
- Institutional Development: A Catalyst for Economic Prosperity and Equality
Most countries have two main economic goals: increasing their prosperity and increasing the number of citizens who...
- One Year After: The GCC Region's Post-Crisis Prospects
As the global economy takes the first tentative steps toward recovery, policymakers in the Gulf Cooperation Council can...
- A Comprehensive Risk Appetite Framework for Banks
Risk appetite is considerably more than a sophisticated key performance indicator (KPI) system for risk management. ...
- Customer-Centric E-Government: Modernizing the MENA Region's Public Sector
The development of electronic government capabilities--government services offered online to citizens, businesses, other...
- Next-Generation ICT Parks: Bridging the GCC Technology Gap
As the countries of the Gulf Cooperation Council (GCC) seek ways to diversify their economies, information and...
- Unlocking Value in Saudi Companies: Managing the Cash Crunch and Positioning for Growth
The robust economic growth of the past five years allowed many Saudi companies to chase the top line while ignoring...
- Future of Banking: Reappraising Core Capabilities After the Crisis
For all the chaos in the global banking sector since mid-2007, the purpose of banking, the needs of customers, and the...
- Net Returns: The Impact of Online Opinion on Corporate Reputations in China
The Internet has become China's biggest single vehicle for public discussion. For companies, this is both a blessing...
- A Fresh Look at Sales and Operations Planning
For companies up and down the consumer packaged goods (CPG) value chain, now is the time to take a fresh look at sales...
- Performance-based Advertising Models: Extending the Principles of Profit-Driven Advertising
Corporate marketing departments are increasingly looking for performance-based advertising models in which the ad price...
- The New B2B Marketing Imperative
This study, jointly conducted by the Association of National Advertisers (ANA) and Booz & Company, finds that B2B...
- Digital Highways: The Role of Government in 21st-Century Infrastructure
Next-generation broadband networks promise much faster transfer of information, services, and benefits throughout a...
- Taking a Chance on Oil (Part II): Thinking Beyond the Oil Market Downturn
The current worldwide recession, combined with the myopic behavior of cash-starved financial markets, provides a very...
- Global Financial Governance: Improving Stability and Mitigating Future Threats
The financial crisis revealed the need for legislative and regulatory change in the oversight of financial institutions...
- Creating Value through Integrated Products and Services
In the past, aerospace and defense (A&D) companies relied on acquisitions, consolidation, and diversification to find...
- Telecom Investment Opportunities in the MENA Region: Multiple Options Remain Despite Global Economic Slump
MENA telecom operators, thanks to their strong balance sheets, have sufficient financial leverage to continue to...
- The Big Picture: IPTV's Value and Challenges for MENA Telecom Operators
Despite numerous innovations in television service delivery technologies over the years, and high household penetration...
- Smart Bets for Auto Suppliers: Transforming Underperformers into Advantaged Players
The postrecession auto industry will look very different from today's, with fewer suppliers and more focused business...
- A Market Based Approach to Organization Renewal: Positioning Your Entrepreneurs for What Lies Ahead
Market-based organizational renewal is an important element of establishing a company's essential advantage in tough and...
- A Rough Patch on a Smooth Road: The Impact of the Economic Crisis on Egypt
Egypt's economy is feeling the effects of the global downturn, as more than 30 percent of Egypt's government revenue is...
- Next Generation Customer Service: The New Strategic Differentiator
Across industries and markets, considerable changes in customer expectations are putting new challenges on the customer...
- The Future of Chemicals: An Overview
The global chemical industry is one of the world's largest industrial sectors, generating annual sales of more than...
- Connecting with GCC Consumers: CPG Marketing and Sales Executives Must Respond Strategically to New Buying Patterns
Consumers in the Gulf Cooperation Council (GCC) region are altering their buying patterns in response to global economic...
- Limited Damage: GCC Consumers Are Still Spending, for Now
The countries of the Gulf Cooperation Council (GCC) have not been spared by the global recession, but so far most...
- Digital Darwinism
In the new marketing and media ecosystem, some will fail, some will thrive, and all will have to evolve. This is the...
- Leadership Lessons and the Economic Crisis: Where We've Come from and Where We're Headed
The financial crisis has discredited the leadership and management practices of financial institutions, triggering a...
- The CFO as Strategist: Leading Value Creation in the MENA Region
In the Middle East and North Africa (MENA) region, as elsewhere, the economic crisis is changing the way that companies...
- China: An Oasis amid the Global Economic Crisis
As one of the handful of economies still exhibiting relatively strong growth, China has taken on even more strategic...
- Shan Zhai: A Chinese Phenomenon
Originally used to describe a bandit stronghold outside government control, the term "Shan Zhai" today refers to...
- Workforce Management in the Energy Sector: Modernizing Grid Operations
Growing competition and EU-triggered regulation are now increasing the pressure on energy suppliers to operate their...
- General Aviation in China: Seizing Growth Opportunities
This Perspective reviews China's general aviation industry from its origins in the 1950s to the regulatory and...
- Revving the Growth Engine: India's Automotive Industry is on a Fast Track
As India's economy continues to grow at a rapid pace, the automobile industry will be a key beneficiary. This...
- Building Value through Enterprise Architecture: A Global Study
To determine how much value Enterprise Architecture can contribute to the business, Booz & Company recently surveyed...
- How to Grow the B2B Media Market in the GCC
Increased business development and improved infrastructure have been fueling business-to-business (B2B) media growth in...
- After Winter Comes Spring: Navigating the Recession with Eyes Wide Open
Along with the rest of the country and the world, the San Francisco Bay Area is struggling through a steep economic...
- M&A Strategies in the North American Oil and Gas Sector
M&A activity in the oil and gas sector is on the upswing, and we expect sell-side pressures to result in even more...
- Reshaping Your Company Business Model: Building for the Future During the Downturn
To navigate the global downturn and even prosper in the process, corporate leaders must take a step back and consider...
- Standardized Work: The First Step Toward Real Transformation
Though vastly under-appreciated, standardized work, which provides clear benchmarks that employees are expected to meet...
- The Power of Telecom: A Catalytic Force in the Economic Downturn
The telecom sector has traditionally been a stronghold of financial resilience. However, its value in the Middle East...
- Weather the Storm and Prepare for the Future: Impact of the Global Downturn on Infrastructure Developments in the GCC Countries
The global economic downturn and sharp decline in oil prices are putting pressure on Gulf Cooperation Council (GCC)...
- Six Actions to Navigate the Current Oil and Gas Market: A New Strategic Agenda for the CFO
The credit market collapse of 2008 and subsequent global recession triggered a free fall in oil and gas prices. ...
- An Unprecedented Market: How the Recession is Changing Global Gas Markets
Because of the recession global gas demand will decline for the first time in the history of the international gas...
- Removing Risk: Hedging Capital Investments in Unconventional Gas Projects
To manage the risks associated with unconventional gas development projects, many companies employed a variety of...
- Automotive Sales to Corporations: From Growth Engine to Risk Trap
After long period of steady growth, vehicle sales in Europe plunged in 2008, and the outlook for 2009 is worse. Sales...
- Building Global Card-Issuing Capabilities: A Multi-Dimensional Benchmarking Approach
Virtually every credit card issuer, global or local, practices benchmarking. By taking a multidimensional approach to...
- Keeping Up with Economic Cycles: Rethinking Labor Market Strategy in the GCC
The Gulf Cooperation Council (GCC) relies heavily on foreign labor to fill the jobs that the region's growing economies...
- The Cloud Is Ready for You: Are You Ready for the Cloud?
Now that the hype stage is over, it is time for every CIO to take a serious look at cloud computing--what it offers...
- Peak Performance: A Reality Check for Performance Management in Financial Services
Performance management in the U.K., as elsewhere, is central to the debate about banks' problems and their future. ...
- Global Talent Innovation: Strategies for Breakthrough Performance
Managing talent well creates value for companies--that's the bottom line. To remain competitive, particularly in...
- Beat the Clock: Increasing Workforce Productivity in Process Industries
Ironically, many companies in process-intensive industries excel at keeping their physical assets at optimum...
- Manufacturing Urgency: A Memo to the Chief Operating Officer
The global financial downturn has hit already-struggling manufacturers especially hard. But it also offers...
- Cash Squeeze for Kuwaiti Investment Companies: Strategies to Stabilize and Create Sustainable Growth
Kuwaiti investment companies have been disproportionately hurt by the downturn in global markets, mainly because of a...
- China Manufacturing Competitiveness, 2008-2009
For the second year in a row, Booz & Company has published this co-branded report in partnership with the American...
- ERP at Risk: Poor Support Means Poor Returns
Despite the legendary difficulty of implementing ERP systems, these tools offer companies distinct advantages: They...
- The New Normal: Changes in Buying Habits for Telecom and Media
The coming months will be painful for telecommunications providers, as consumers continue to cut back on their...
- Shelf-Centered Collaboration: From Ad Hoc to Enterprise-Wide
Shelf-centered collaboration," in which CPG manufacturers and retailers develop infrastructure that is more responsive...
- Revenue Generation As a Recession Response: A Memo to the Chief Marketing Officer
CMOs should respond to this recession by crafting appropriately empathetic marketing messages, improving their marketing...
- Konsumfreudig, aktiv, vermögend, sucht... Der richtige Marketing-Mix für den Konsummotor 50+
This Viewpoint demonstrates the tremendous market power of consumers aged 50 and above. It adapts typical marketing...
- Online Customers, Digital Marketing: The CMO-CIO Connection
Media consumers are rushing online in record numbers, and corporate marketers must go there too. CIOs and CMOs must...
- Overall Asset Contribution: Tapping the Hidden Power of the Asset Base in Process Industries
A series of recent interviews conducted by Booz & Company with operations leaders in process industries revealed that...
- Pharmaceutical Companies in the Economic Storm: Navigating from a Position of Strength
Historically, the pharmaceutical sector has been less and later exposed to economic fluctuations, but is that true in...
- Smart Workforce Management. Erfolgreiches Personalmanagement im Zeichen des demographischen Wandels
This Viewpoint shows how executives can actively address the demographic challenge of an aging workforce within their...
- When All Eyes Turn to Purchasing: A Memo to the Chief Procurement Officer
Chief procurement officers face both major challenges and valuable opportunities in today's increasingly volatile and...
- Delivering Results When it Matters Most: A Memo to the Chief Sales Officer
Sales forces are positioned on the front lines of this recession, and their performance is critical to the survival of...
- Flex IT Cost, and Drive Business Value: A Memo to the Chief Information Officer
Traditional IT cost reduction methods alone are not powerful or sustainable enough to respond to this recession. CIOs...
- Healthcare of the Future Model: A Response to the Reform Challenge
So far, government-led healthcare reform has comprised a lot of set-aside dollars but not many specifics. Meanwhile,...
- Steering a Secure Course to a Prosperous Future: A Memo to the CFO
CFOs face three critical challenges in this recession. They must ensure that their companies have the liquidity needed...
- GCC Family Business Face New Challenges
Family businesses in the Gulf Cooperation Council (GCC) region face the dual challenges of operating in a difficult...
- Next-Generation Supply Chains Bigger Steps, Smaller Footprints
Major shifts in global business conditions are radically altering input costs and risk. In response, companies must...
- Reducing Complexity in An Interconnected World: A Conversation with FedEx CIO Rob Carter
FedEx Corp.'s chief information office Rob Carter has undertaken a major renewal of his firm's technology architecture...
- Building Talent Advantage in Recession and Recovery: A Memo to the Chief Human Resources Officer
The CHRO's responses to this recession will contribute to both a company's long-term success and its short-term...
- Survival vs. Success: How Companies Are Responding to the Recession, and Why It's Not Enough
Senior executives are missing key opportunities for cost containment and revenue growth during the current recession,...
- Innovating Through the Downturn: A Memo to the Chief Innovation Officer
In the current recession, companies must quickly tailor their product and technology initiatives to new market realities...
- Booz & Company Annual Telecommunications Leaders' Summit 2009
In early 2009, Booz & Company invited 13 leaders from the foremost telecommunications organizations operating in the...
- Keeping IT Relevant in a Turbulent Environment
To gain a deeper understanding of the obstacles IT departments face and to uncover some of the innovative methods that...
- Quick-Hit Savings for IT in Tough Times
In today's turbulent environment, businesses are significantly altering both their operating models and their...
- The Vital Role of Sovereign Wealth Funds in the GCC's Future
With their vastly increasing wealth and new investment strategies, the sovereign wealth funds (SWFs) of the Gulf...
- CEO Succession 2008: Stability in the Storm
Facing the worst economic crisis since the Great Depression, corporate boards in North America and Europe are holding...
- Investing in India's Future: Keys to Success for India's Defence Offset Policy
India's defence offset policy could be the instrument the country needs to grow and modernise its defence industry and...
- Managing Affordability to Avoid the A&D Industry Death Spiral
The economic crisis and the new U.S. administration will have an adverse impact on spending in the aerospace and...
- The GCC's Insurance Mandate: How a Healthcare Policy Shift Affects Stakeholders
Recognizing they will not be able to shoulder their citizens' healthcare costs indefinitely, the countries of the Gulf...
- Simplicity, Reliability, Value: Building Broker Loyalty to Health Plans
Health plans are currently under pressure to maintain margins and membership bases, especially as groups confronting...
- Achieving Cost Leadership: A Sustainable and Pragmatic Approach
Cost containment is returning to the top of the managerial agenda. Many companies are trying but failing to sustainably...
- Keeping the Data Center Competitive
Cost and capacity pressures on the corporate data center are mounting. Increasing computing power demands, poor asset...
- A Recipe for Airline Success: Using Technology to Capture Essential Gains in Airline Productivity
Over the past 30 years, profitability in the airline industry has rarely exceeded the average cost of capital employed,...
- The Smart Route Out of the Cash Crunch: Managing Working Capital for Competitive Advantage in India
As the mood in corporate India grows more somber by the day, leaders' attention has turned from determining how to...
- Navigating Turbulence in the Upstream Oil Sector: The Impact of the Global Credit Crunch and Plunging Oil Prices
When the price of crude oil peaked at a record high and began to tumble in the wake of unprecedented global credit...
- Capabilities-Driven Strategy: Redefining Utility Leadership for a New Environment
The energy debate--over issues from climate change to energy sustainability to new generation to smart grid--will change...
- Thriving Amid Change: A Playbook for the Securities Processing Industry
While no part of the financial services industry has escaped the crisis unscathed, securities processors have been hurt...
- The Globalization of GCC Telecom Operators: How to Address the Next Challenge
The rapid expansion of the Gulf Cooperation Council's (GCC) telecom operators from regional to international has created...
- Finding Cash in the Utility Supply Chain
Many utilities are scrambling to find ways to preserve cash. The dual blows of demand slowdown and the credit crunch...
- Flying through Stormy Skies
The global airline industry was unprepared for the current recession. Regulation and local interests inhibited the...
- LTE: Delivering the Future of Wireless
Mobile operators face a decision: Their 3G networks will soon be overwhelmed by the amount of data traffic they're...
- Trusting Your IT Outsourcer: What the CIO Must Know After Satyam
Allegations of accounting fraud at Indian IT and business process outsourcer Satyam have raised serious concerns for...
- Rapid Restructuring: How Banks Need to Respond to the Financial Crisis
The current crisis has shaken society's underlying trust in the financial system and has changed the banking landscape...
- The Future of Life and Pensions: Life-saving Solutions
Life insurers' exposure to global equity markets, commercial property, and corporate bonds--asset classes that have...
- Restructuring in 2009: Understanding and Responding to the Crisis
As senior managers get past the strategic paralysis they suffered in the first stage of the financial crisis, they will...
- Perils of Financial Sector M&A: Seven Steps to Successful Integration
Capital market upheaval is producing the most significant structural changes in decades and creating historic...
- CFOs in the Downturn: A New Strategic Agenda for Corporate Finance
The price for corporate credit today--especially for companies with lower credit ratings-- is approaching the peaks...
- GCC Telecom Sector Resilient Thanks to Strong Cash Position
This short piece illustrates that telecom operators in the Gulf Cooperation Council are not just surviving but thriving...
- Upstream Supply Chain Challenges in 2009: Managing Spend and Capacity in a Volatile Economic Environment
The financial crisis and its impact on global economies have reduced the world's hydrocarbon demand and in turn driven a...
- Mobilizing the Informal Organization
In spite of many leaders' concern that the informal organization operates by its own rules, its impact on performance...
- The High-Performance Sales Center
It has never been more critical for banks to focus on increasing both revenues and earnings. Most banks, however, have...
- Recession Response: Why Companies Are Making the Wrong Moves
The force and speed of the global downturn have sent most companies reeling, and many senior managers have not yet...
- A Challenging Time for U.S. Insurers: How to Get Back to Basics
2008 was a difficult year for U.S. insurers, with catastrophe losses exceeding those of 2006 and 2007 combined, and...
- New Integration Rules: The Path to Successful Bank Mergers
Credit market instability, lack of liquidity, distressed balance sheets, and government intervention in the financial...
- Procurement's New Operating Model
There are many reasons that the operating models constructed to procure and pay for goods and services prove inadequate....
- The Dash For Cash: Part I - Improving Accounts Receivable Management to Increase Liquidity
Whether the goal is to win market share or merely to survive the economic spiral, companies must build sustainable cash...
- Crisis in Chemicals: How to Emerge as a Winner from This Economic Downturn
When major chemical companies made dramatic cuts in production, instituted job cuts, and released warnings of reduced...
- Getting Creative: Efficient Sourcing in Marketing
Marketing provides a tangible opportunity for cost savings, but few companies have found a way to increase the...
- Keep It Simple: How Banks Can Do Less and Deliver More
Banks have become overly complicated. Many financial institutions have grown rapidly through acquisition without fully...
- Lessons from China: The Importance of Knowledge-based Sourcing in Low-cost Countries
For years, it has been clear to practitioners that sourcing from China and other low-cost countries (LCCs) requires a...
- Smoothing the Path for Procure-to-Pay: A New IT Approach
Many companies have their direct spending under control, but their indirect spending is far less disciplined and much...
- Sourcing Transformation
In today's risky global business environment, supplier networks are the ultimate lifeline for many companies--delivering...
- The Collaboration Game: Building Value in the Retail Supply Chain
Retailers have historically maintained an adversarial relationship with consumer packaged goods (CPG) companies, their...
- The New CPO
The growth in outsourcing, the drive for efficiency, and the dramatic cost savings that can be delivered by well-managed...
- Putting Strategy into Action: Building a Discipline for Better Performance
With the privatization of certain government-controlled enterprises, the steady expansion of family-owned conglomerates,...
- Financial Crisis in Aerospace and Defense
The financial turmoil of 2008 has taken a heavy toll on the global economy. Although most aerospace and defense (A&D)...
- The Upstream Survivors of 2009
The global oil and gas industry has been exposed to both a sharp drop in oil price and a credit squeeze that affects the...
- Effizienzrevolution im öffentlichen Einkauf - Schritte zu einem modernen Beschaffungsmanagement (Revolutionizing Efficiency in Public Sector Procurement - Steps Towards Modern Sourcing Management)
In der Privatwirtschaft gewinnt der Einkauf seit Jahren stetig an Bedeutung. Die „Wiederentdeckung" des Einkaufs...
- Workforce Management in der Energiewirtschaft (Workforce Management in the Energy Sector)
Der Druck auf die Energieversorger, ihre Netze noch effizienter zu betreiben, wächst. Sie befinden sich aktuell...
- Redefining the Mission for Banks' Call Centers: Cut Costs, Grow Sales, or Both
Financial-services organizations have traditionally viewed call centers as a means to cut costs or improve customer...
- Rebuilding the Operating Model for Credit Card Companies
U.S. credit card companies were already facing some fundamental challenges before the worldwide liquidity crisis began....
- Telecom in the Downturn: What Will Happen and Who Will Benefit?
At a time when other industries are reeling, telecom operators have been holding up relatively well. Because telecom is...
- Reshaping the Future of Power and Gas
This compendium of articles on the energy and utilities industry, published by Booz & Company between 2006 and 2008,...
- Rethink Your Strategy: An Urgent Memo to the CEO
As a business leader, you need to readjust your mind-set for a future that looks very different than it did just a few...
- General Insurance: Getting Back to Basics
General insurers, with the exception of AIG, have made it through the global financial and economic crises unscathed--so...
- Game Not Over: How the Media and Entertainment Industry Can Survive the Downturn
The global financial crisis has wrought havoc on the media and entertainment industry, especially the sectors most...
- The New Scarcity of Retail Space
As consumers seek a simplified shopping experience that is customized to their needs, retailers and manufacturers will...
- The Shape of Change in Healthcare
Given our current financial and economic challenges, many believed that President Obama would be unable to tackle the...
- Tackling the Tough Times
The market downturn has taught many utilities that constant vigilance over liquidity position and balance sheet strength...
- Mind the Gap: Finding Where IT Skills Fall Short in Financial Services
Some companies tackle IT talent shortages by recruiting aggressively. But recruitment alone is not the answer: To...
- GCC Conglomerates: Make the Most of the Downturn
The effects of the global credit crunch are starting to reach the Middle East. Companies seeking growth capital are...
- Managing Talent at a Time of Crisis: A Cross-Industry Look at Challenges and Opportunities
Managing talent always ranks high on the CEO agenda. However, the current global economic downturn presents some unique...
- The Rise of Mobile Marketing
The mobile channel offers an exciting opportunity for marketers--one that most have yet to fully embrace. One avenue to...
- A Pragmatic, Business-Focused Approach to SOA
Judging by numerous companies' satisfaction with service-oriented architecture (SOA), its benefits are real. SOA's...
- Cooling Down Overheated Economies
Inflation has been increasingly pervasive in the G7 as well as in emerging economies, and the very highest jumps in the...
- Seizing Opportunity in Unconventional Hydrocarbons
For the past several years, leading major oil companies and independent exploration and production companies (E&Ps) have...
- Leading Through the Financial Crisis: Three Opportunities for the Chief Information Officer
Financial institutions are facing an unprecedented set of pressures, brought about by the recent upheaval in global...
- The Future of Green Aviation
Airlines today are faced with a dramatically changing business landscape, largely because of volatile jet fuel prices. ...
- Who Would Ever Want to Be a CMO?
On paper, running a marketing department sounds like a dream job. Marketers have tremendous opportunities in a new...
- A Dose of Austerity
As the global financial system continues to tumble, a prolonged period of enforced austerity looms for all aspects of...
- Keeping IT Relevant in a Hyper-Changing Environment
To gain a deeper understanding of the obstacles IT departments face and to uncover some of the innovative methods that...
- Weathering Economic Turbulence: A Telecom Perspective
The economic storm will not spare telecommunications operators. But core communications-service revenue should prove...
- Opportunities in the Crisis: Three Steps for Building a Consumer Products Powerhouse
Some consumer companies are poised to use the economic crisis to build for the future. We see three opportunities that...
- Tailored to Fit
As the Brazilian economy grows and becomes more complex, the mechanisms that represent shareholders and debt holders...
- Where's the Power in Your IT Organization?
As information technology (IT) becomes ever more integral to the business of companies in all industries, IT executives...
- Towards More Effective Regulation: Unlocking the Value of Telecom Markets in the MENA Region
The more successful a country's telecom sector, the more attractive that country will be to investors--but the success...
- Putting the Customer at the Center of Communications
Communicators--whether in corporate communications, public relations, investor relations, marketing, or human resources...
- The Seven Deadly Sins of Cost Reduction
Banks of all sizes are struggling to sustainably reduce costs while maintaining their ability to grow. There are a...
- Responsible Investing: A Paradigm Shift
A joint study between Booz & Company and Robeco Group provides insight into the current market for responsible investing...
- Beyond Borders: The Global Innovation 1000
As business becomes increasingly global, corporate innovation strategies are becoming more global as well: Multinational...
- Competing Successfully in Islamic Banking
The market for Islamic banking has grown rapidly over the past few years, and this robust growth is expected to continue...
- How MENA Telecom Operators Will Weather the Global Financial Crisis
Telecom companies in the Middle East are likely to see significant consolidation in their industry, with cash-rich...
- Middle East Transport and Logistics at a Crossroads
The Middle East region is in the middle of exciting global, regional, and local developments in terms of transport and...
- Public-Private Partnerships: A New Catalyst for Economic Growth
Water, transportation, energy, and telecom infrastructure are essential to the growth and survival of a nation. But...
- Bringing Back Best Practices in Risk Management
Many financial institutions have had horrific losses in 2007 and 2008. At a small number of banks, a focus on basics...
- Handheld Devices: The Next Phase of Trade Promotion Excellence
Consumer products companies make massive investments in their trade promotion programs--yet most executives and managers...
- Building the Utility of the Future
In this time of change in the utilities industry, a few things are abundantly clear. First, the scope of change ahead...
- Consumer Spending in the Economic Downturn
U.S. consumers have cut back spending significantly over the past six months, according to a new survey on consumer...
- Dipping into the Bear's Honey Pot
Russia's financial sector is rife with risks: regulatory, political, economic, financial, and operational. For foreign...
- Going Green
Faced with growing evidence that their lifestyle choices are tightly intertwined with environmental consequences, many...
- Utility Supply Chain Management
The supply chain agenda at leading utilities has changed substantially in recent years. The original focus on cost...
- Rural Banking 2.0
Several global trends are heightening the importance of providing effective financing to rural economies: high prices...
- The Magic Number
The IT organization in many CPG companies increasingly finds itself caught between opposing imperatives--being...
- Cars for India, Cars for the World
As oil prices rise and concerns about the environment grow, the small car is becoming the king of the road. This...
- How to Cut Costs, and Get Your Employees to Help
As companies facing the current economic downturn launch cost reduction initiatives, the prudent ones will make cuts in...
- The OTC Derivatives Boom
It's no secret why financial-service firms are scrambling for a position in the over-the-counter (OTC) derivatives...
- The Value of Operations
In financial services, complexity has increased in tandem with an emphasis on cost control. As a result, one issue has...
- Design for Affordability
In an era of uncertain defense budgets and a shrinking procurement base, the traditional approach of squeezing savings...
- Winning in Retail With a Targeted Store Service Model
In-store service has become a vital dimension for retailers that want to deliver a superior, differentiated experience...
- Next Wave Sourcing
Procurement chiefs are being asked to undertake a host of new responsibilities, from decreasing supply chain...
- The Back Office Hits the Front Burner
A cost transformation in the back-office operations of health plans could result in cost savings of as much as 20...
- Spending Power Cards Strategy Series: International Growth Opportunities
Major card markets have experienced similar levels of growth and development over the past 10 years and are now...
- Offshoring the Brains as Well As the Brawn
According to a study by the Duke University Offshoring Research Network (ORN) project and Booz & Company, providers of...
- The Power of Alignment
Retailers' increased clout, ever-tightening shelf space, and merger activity have created opportunities for many brands...
- Taking a Chance on Oil: The Role of Uncertainty vs. Supply and Demand in the Oil Market
The common assumption that supply and demand are the primary drivers of oil prices is being undermined by new evidence...
- Attracting Global Interest
Successful Chinese companies have prospered to date through sheer scale, force, and structural position--in other words,...
- Realizing Untapped Opportunities
Financial services firms can lower costs and reduce their risk exposure by better managing their software assets.
- Putting Headquarters in Its Place: A Lean, Global Corporate Core
This Perspective addresses the challenges of organizational design and proposes a new approach to organizing senior...
- Refining Trends Part IV : The Golden Age or the Eye of the Storm? Tough Choices
In the newest installment of Booz & Company's series on trends in refining, the authors discuss where the industry is...
- The Dominant Genes: Organizational Survival of the Fittest
Organizational success hinges on effective execution, and effective execution is a matter of ability and agility. New...
- Change Management Graduates to the Boardroom
A new study from Booz & Company shows that there is a better way to sustainably execute change.
- Next Generation Goverment Transformations
Discusses our research on how government departments can do more to improve customer service and reduce operating costs...
- The Hybrid Tipping Point
A statistical technique called consumer choice modeling can help car companies understand what their customers really...
- E-Government. Auf Wiedervorlage (German)
The German Government is claiming a leading position in the field of E-Government, but the actual conversion is still...
- From Distribution to Contribution: Commercializing the Smart Grid
Public pressure is growing across Europe for the transformation of the traditional electric grid into an intelligent...
- A Journey from Regional Gas Markets to a Global Gas Market
Trends and developments in the world's three regional gas markets could launch a new era of interconnectivity.
- Emerging Steel Giants: Are All Sources of Value Explored?
In recent years, observers have seen the steel industry rapidly consolidate. In the past five years, more than 800...
- The Next Management Crisis in China: Developing and Retaining Highly Skilled Young Managers
This perspective highlights selected insights from Katzenbach's "CHINA 2024: A New Generation of Leaders" program, a...
- Versicherung - Quo Vadis? (German)
Shifts in demographic markets will impact the insurance industry within German speaking countries. Immediate...
- CEO Succession 2007: The Performance Paradox
The news this year is that even those chief executives who deliver subpar returns are showing unexpected staying...
- Unleashing Productivity: The Digital Oil Field Advantage
The digital oil field, an umbrella term for technology-centric solutions that allow companies to leverage limited...
- Energizing Employees in Recessionary Times: Try Motivating, Not Mandating
This Perspective explores how effective cost reduction capitalizes on and reinforces company culture--and integrates...
- Making Prime Use of Subprime Lending for China
Understanding the lessons from the U.S. subprime crisis can support the continued development of the Chinese economy. ...
- Time to A.C.T.: Administrative Cost Transformations for Health Plans
Booz & Company outlines seven steps that health plans can take to ensure that a genuine administrative cost...
- The ICT E-volution: Bringing Information to Communications
The countries of the Middle East must seek the same success in developing their IT capabilities that they have achieved...
- Deregulation 2.0: How Service-Based Competition Can Drive Growth in the MENA Telecom Industry
How Service-Based Competition Can Drive Growth in the MENA Telecom Industry
- The Empathy Engine: Achieving Breakthroughs in Patient Service
This Perspective reflects the results of Katzenbach research on the state of customer service in healthcare. It is...
- 1% IT in Aerospace and Defense
How leading-edge A&D firms can achieve a step change in performance, delivering higher value to the business with an...
- Making Growth Happen
This study shows the importance of context in managing strategic initiatives and provides practical guidance on how to...
- Process Utilities: Economies of Scale for Efficiency and Growth in Financial Services
Survey focuses on management strategies for financial services, including an emerging model of efficiency enhancement...
- The Bounty of Biofuels: Perception versus Reality
In the flood of media attention that biofuel technologies have received, it's difficult to distinguish the facts from...
- Where Will the Dragon Roar Next?
Resource nationalism has become an even more dominant feature in the energy landscape. Although Chinese national oil...
- Beyond the Mass Mailing
In an average city on an average day, the average citizen runs into some 5,000 marketing messages.
- How to Succeed at Education Reform: The Case for Saudi Arabia and the Broader GCC Region
An in-depth, research intensive overview of the state of education in the Gulf Corporation -- comprising Bahrain,...
- Environmental Sustainability as a Driver for Competitiveness
With growing public concerns about environmental sustainability, the T&T sector needs to rise to the challenge of...
- Integrating China into Your Global Supply Chain
For too long, many companies have exhibited tunnel vision in their approach to doing business in emerging markets, such...
- Beyond the Blockbuster
For many years, production led a hardworking but underappreciated "Cinderella existence" within the pharmaceutical...
- China Manufacturing Competitiveness 2007-2008: China's Shifting Competitive Equation
The "China Manufacturing Competitiveness 2007-2008" study, conducted for the first time in 2007 and planned annually...
- The Right Fight
Counter to conventional wisdom, a leader's time is not always best spent trying to help teams make nice and get along. ...
- Economic Diversification: The Road to Sustainable Development
Taking the steps outlined in this study will help policymakers create long-term, sustainable growth in their...
- New Life for Tired Brands
In this s+b column, the authors postulate a framework for deciding if a brand that has lost its currency should be...
- Oasis Economies
An unexpected source of political, social, and economic stability is emerging in the Middle East: diversified, open...
- On Track for Growth
Railroad companies, both public and private, are reinventing themselves as customer-conscious businesses.
- The Practical Visionary
This strategy+business magazine feature-length article makes a case that the chief information officer is about to play...
- The Rise of Economic Zones in the MENA Region: A Telecommunications Perspective
Booz & Company predicts that economic zones will be a significant driver for telecommunications revenue growth over the...
- Creating an IT Clearinghouse: Clearing Up the Supply-Demand Logjam
The authors propose a framework for driving down IT costs in financial services while simultaneously increasing IT's...
- How Big Is Your Carbon Footprint?
As concern mounts over rising fuel prices, the long-term availability of energy, and climate change, companies are...
- The Power of Managing Brands Globally
The question of how to manage global brands across a set of diverse geographies has spurred significant debate among...
- Travel 2.0
At a time when other business sectors, particularly many types of retailers, are using the Internet and database...
- Inter-Operator Carrier ENUM: Leveraging ENUM to Unlock the Value Behind Communications Over IP
In a world that is going all-IP, network operators are looking for ways to bring together the Internet and telephony...
- The National Security Debate
National Security has always been a dominant feature of British life. However, today's security challenges are taking...
- Growing a New Niche in Retail Banking
One key finding of a Booz & Company study of retail banking best practices shows that top-performing banks around the...
- The Content End Game: Capturing the Benefit of Media and Telecom Convergence in the GCC
As the wave of sector liberalization continues, Gulf Cooperation Council (GCC) telecom operators face increasing...
- Broadband in the MENA Region: Trends, Opportunities, and Challenges
There are significant opportunities for telecommunications operators in the Middle East to tap into broadband growth and...
- Coping with Record-setting Commodity Prices and Volatility
In the past few years, the price of many commodities has risen sharply--jumping precipitously in early 2008 to record or...
- Reinventing Procurement to Drive Growth and Profitability
Procurement chiefs are being asked to undertake a host of new responsibilities: decrease supply chain complexity, speed...
- Well Off, But Anxious
The upstream oil and gas industry has never been bigger or more profitable. Macro movements in the industry are...
- Why Your Next CEO Should Come from Inside
Harvard Business School professor Joseph L. Bower believes that only home-grown leaders have the sense of history and...
- Setting Out to Conquer the World: Business Model Challenges and Lessons Learned in the Internationalization of Latin American Companies
After two decades of battling multinational companies (MNCs) and the U.S. and European brands that invaded their local...
- The Empathy Engine: Turning Customer Service into a Sustainable Advantage
Common sense tells us that customer service is important to a company's success. The majority of corporate executives...
- Unleashing the Potential of Pride Builders
Nearly all companies have some master motivators--what we call "pride builders"--at the front line. Pride builders are...
- The Future of Provider Payment
The right set of payment reforms could address many of the systemic problems in the healthcare system -- including...
- A Blueprint for Strategic Leadership
This comprehensive look at leadership shows how CEOs and their teams can create the kind of company in which executives...
- The Customer Connection: The Global Innovation 1000
This year, the study of world's 1,000 largest corporate R&D spenders finds two primary success factors: aligning the...
- Telecom Infrastructure Sharing: Regulatory Enablers and Economic Benefits
This white paper focuses on the creation of regulatory and economic incentives that encourage the sharing of...
- Trends in Middle Eastern Arabic Television Series Production: Opportunities for Broadcasters and Producers
The television industry in the Middle East and North Africa is improving significantly, but large TV channels must...
- Buying Right in Asia: Successful M&As in a Challenging Market
Acquiring and integrating companies is a risky business anywhere in the world, with a 50 percent success rate at best. ...
- Not Just Effective but Efficient: A New Blueprint for Marketing in an Era of Fragmented Media
CMOs need to pay more attention to marketing sourcing while increasing transparency into the marketing ROI.
- Next Generation eTicketing
Despite technological advances over the past ten years, paper-based tickets are still reality in public transport...
- The Missing Metric: Measuring Shelf-Space Profitability
If retailers and manufacturers had an objective and easily duplicated metric for shelf-space profitability, they could...
- The Power of Operational POS: From Managing at the Mean to Managing the Meaningful
New capabilities are redefining how manufacturers and retailers work together to grab their share of customers'...
- HD Marketing 2010: Sharpening the Conversation
This study, the first cross-industry partnership of its kind, asked more than 250 marketers to participated in surveys,...
- iChoose - Customer Choice Modeling Applied
Choice modeling is a powerful tool for understanding customers' choices. Here, we explain the benefits of this...
- Rebuilding Lego, Brick by Brick
This article provides a rare in-depth look into Lego's transformation as it rationalized and streamlined its product...
- Boosting the Bottom Line through Improved Trade Promotion Effectiveness
Many consumer packaged goods (CPG) manufacturers are so focused on generating additional volume that the overall...
- Context and Complexity
To succeed in China, multinationals will need to take the familiar list of three C's (customers, company, and...
- Convergence in China
China is on the threshold of the convergence age, and the government is joining industry to embrace the trend and create...
- The Cost of Medical Technologies
Innovation is a fundamental driver of progress that improves the quality of lives. This is true across a broad range of...
- Exercising Common Sense
Ten critical factors -- from setting aggressive targets to balancing the need for new capabilities with the need to cut...
- Partners at the Point of Sale
Shelf-centered collaboration (SCC) is a design-based solution to the consumer value chain conundrum: a way to link...
- The New Complete Marketer
Chief marketing officers are moving beyond their roles as deliverers of marketing services and representatives of the...
- Navigating the Network: Communications That Create Lasting Change in Today's Dynamic World
Companies facing the prospect of radical change often succeed in engineering the business aspect of the change, but fall...
- Smart Centers -- A New Way to Overcome Chronic Contact Center Underperformance
For years, most call center managers have placed increasing productivity and improving customer service at the top of...
- Is On-Shoring Your Contact Center Enough? Delivering a Competitive Advantage Through Contact Centers
Taking the Smart Center approach may be the single biggest step that companies can take to improve service as well as...
- Lean in the DNA: Improving Operational Efficiency in the Public Sector
The full potential for Lean thinking in the public sector will only be realised if seen as part of a larger fundamental...
- Preempting Private Equity
Executives of public companies can create the same level of shareholder value as private-equity players.
- L-TOPS: Building Lean Terminal Operations the Toyota Way
This article explores how the TPS (Toyoya Production System) concept can be adapted for the airport business using...
- The End of Trade Spending
Although the end of trade spending may be on the horizon, its demise is not occurring fast enough for most consumer...
- Building the E&P Factory
Techniques like near-time level loading, parallel processing, pull inventory models, and utilization enabling workflow...
- Performance Improvement Initiatives
Although some types of improvement initiatives fare better than others, a recent Booz & Company survey reveals that...
- Big Impact In a Small Format
After years of hype about "big box" retailing, small retail formats are gaining traction in both mature markets in...
- Avoiding the Procurement Rabbit Hole
Many CPOs have implemented more and more sophisticated ways of improving the procurement function itself, while...
- Energy Producers and Consumers: Can We All Get Along?
Energy markets do no produce the right signals for producers andconsumers, especially in relation to climate change. ...
- Striving for Growth
A new Booz & Company study reveals that the majority of banks are failing to fully meet customer needs and maximize...
- Beyond the Borders
As more Chinese travelers leave the mainland to explore the world, the travel industry must figure out what these...
- Labour and Skills Crisis Could Stall Oil and Gas Boom
The oil and gas industry has stretched its resources to breaking point with the real potential of stalling the oil and...
- Revving Up Chinese Automotive Brands
China is a vast country, with regions that differ significantly in wealth, transportation infrastructure, and customer...
- The Mobile Broadband Opportunity in Emerging Markets
Emerging markets have become the new battle ground for mobile operators in pursuit of ambitious and continued growth. ...
- Travel and Tourism
What does it take for a country's economic growth to outpace its peers'? A strong manufacturing sector? A productive...
- Kiss and Make Up
The 1 percent IT organization within industrial manufacturing that can transform its operating model to act as both cost...
- Moving Beyond Cost-Cutting: Leaders in Financial Services Focus on Performance Improvement
Leaders in financial services are taking a more holistic look at their overall cost structures to make significant,...
- Refining Trends Part III: The Golden Age Or the Eye of the Storm? Just a Blip in the Golden Age?
The highs and lows that the refining industry saw in last year's margins reminds us of Charles Dickens's classic opening...
- Beyond License Acquisitions: The Way Forward for Telecom Investments in the MENA Region
The scarcity of telecom license issuances and privatization opportunities in the Middle East and North Africa (MENA)...
- International Gas Markets: Security of Demand and Supply
European demand for gasoline is in danger of declining in favor of demand for coal.
- Seven Reasons Divestitures Are Harder Than You Think
Before moving to cash in on businesses you think will be attractive, it is worth taking a hard look at the process of...
- The Urgent Need for Companies to Adapt to Web 2.0
In this new era of interactivity, corporations must be aware of what is taking place on the Internet and in social media...
- Consumer and Physician Readiness for a Retail Healthcare Market
A new study finds that many health-care consumers are shopping for products and services, and expecting competition...
- Headquarters: Irrelevant or Irreplaceable?
For years, the prevailing wisdom has dictated a lean, mean corporate core. There's nothing wrong with this logic, but...
- Keeping the Weight Off: Sustaining Cost Reduction Over the Long Term
Traditional cost-cutting programs only address an organization's structure and overlook the other aspects of Org DNA...
- The M&A Collar Handbook
M&A collars are a useful but under-used tool for both negotiating transactions and managing deal risk.
- Health Meets Wealth
Desperate for relief from the growing burden of health-care costs, employers have started shifting more of the...
- Pulling the Switch
Releasing the potential of low carbon power and lowering man-made carbon dioxide emissions are important parts of...
- Express Opportunities in China
With China increasingly becoming an integrated part of the worldwide manufacturing processes, express delivery services...
- Getting to Grips with the Supply Chain: How Pharmaceutical Companies Can Enhance Patient Safety and Protect Revenues by Increasing Their Control of Drug Distribution
The pharmaceutical distribution industry in Europe is becoming increasingly consolidated, with three players controlling...
- Getting_to_Grips_with_the_Supply_Chain
The pharmaceutical distribution industry in Europe is becoming increasingly consolidated, with three players controlling...
- The New Demographics: Reshaping the World of Work and Retirement
The issue of changing demographics affects all industrialised countries, though the problem may manifest itself in...
- Value in the Balance: Preserving Equity in the Merger Approval Process
The new hero in today's utility environment is not the visionary CEO or artful CFO, but rather the regulatory architect...
- The Shifting Nature of Chinese Industry
Facing intense competition -- especially in manufacturing, where productive overcapacity has relentlessly driven down...
- Keeping Inventory and Profits Off the Discount Rack: Merchandise Strategies to Improve Apparel Margins
In focusing their attention on saving a few cents per unit, apparel retailers may be missing an opportunity to...
- Make Manufacturing and Supply Chain a Winning Pair
This article introduces the concept of a "manufacturing footprint": a network of facilities that are set up to provide...
- A New Era for Chinese Vehicle Manufacturers
Chinese vehicle manufacturers must embrace the changing structure of the industry and, more specifically, become much...
- Rationalizing the Regulatory Environment for Renewable Energy
The U.S. Department of Agriculture has tasked Booz & Company to investigate an aggressive biofuels policy which would...
- Ride Out the Storm or Set a New Course: Tackling the Oil Industry Labour and Skills Crisis
As activity and investment in the petroleum sector continues to put huge strain on delivery capacity, the industry has...
- The Adaptive Sales Force: Five Steps for Staying Aligned with Customers
Five steps for aligning the sales force with customer needs in a manner that ensures it will be flexible and responsive...
- Mortgage Originations in a Down Market: Attacking Cost and Complexity
The next few years will be challenging for mortgage originators in the U.S., and successful players will be those that...
- The Matrix Reloaded
CPG companies that master the matrix organization enjoy a competitive advantage that is powerful, sustainable, and...
- Climbing the Learning Curve
By designing, building, and deploying a marketing ROI capability, financial services companies can increase marketing...
- Innovating Customer Service: Retail Banking's New Frontier
This white paper offers solutions to the problem of financial services lagging behind other industries in developing...
- Beyond Offshoring: Building Regional Service Networks in Asia
With the right plan and effective execution, offshoring can be a critical step toward the creation of an integrated...
- Transformation of a Chinese State-Owned Enterprise: Guangzhou Metro Corporation
Guangzhou Metro Corporation serves as an example of how a previously poorly performing state-owned enterprise (SOE) with...
- Successful Retail Innovation in Emerging Markets
What role do consumers play in leading retail innovation? The Coca-Cola Retailing Research Council (CCRRC) and Booz &...
- Smart Spenders: The Global Innovation 1000
Once again, Booz Allen's annual study of the world's 1,000 largest corporate R&D budgets shows that high investment...
- The Five Fallacies of Automotive Offshoring: Overcoming the Lingering Obstacles to Offshoring BPO and Engineering Services
This whitepaper debunks myths within the automotive industry about the benefits and risks of outsourcing business...
- Aiming for Outsourcing Excellence
Outsourcing is reaching a new level of maturity in the insurance industry. It has evolved from a cost-cutting measure...
- Informatics as a Competitive Advantage for Health Plans
Although informatics delivers a clear and compelling business case for investment, executing a cost-effective...
- The Globalization of White-Collar Work
This paper summarizes the results of a study conducted jointly with Duke University's Fuqua School of Business, which...
- Promoting the Growth and Competitiveness of the Insurance Sector in the Arab World
Insurance in the Middle East and North Africa (MENA) region has traditionally lagged in growth and development relative...
- Creating Value Through Customization
Retailers are increasingly demanding customized products and services from consumer goods manufacturers, but half of all...
- Building China
Winning in China's Rapidly Growing Building-Materials Market
- Clear and Present Danger: The Need for Risk Management in Electronic Banking Security
By creating a proactive, enterprise-wide risk-mitigation mechanism that incorporates continuous assessment and...
- Victims of Success: Reducing Complexity for Nonprofits
Executives in many nonprofits are now seeing the drawbacks of their piecemeal approach to growth. This Viewpoint...
- Next Generation Global Sourcing Opportunities
Consumer products companies today face a set of challenges that are different from any they have experienced before. On...
- Capturing Hidden Value: Eight Principles for Optimizing Business Processes
This paper sums up eight principles that make process redesign more effective in any industry, citing examples from...
- Danger! Shooting Too Low Threatens Merger Success
With the new wave of mergers washing over the utilities industry, executives need to expand their vision of post-merger...
- Making Partnerships Work: A Relationship Guide for Chinese and Foreign Companies
This paper is a guide for working successfully as foreign and local partners in China.
- Saving Sell-Side Research
Despite decreased trading commissions and regulatory pressures, sell-side firms will remain the dominant provider of...
- Leveraging Next Generation Networks
An NGN provides new opportunities foroperators looking to both reduce network cost and also increase top-line revenue...
- Future of the Enterprise Software Industry
In the highly competitive environment of enterprise software, catching the next technological wave used to be the way to...
- Lessons from the Shop Floor: Applying Sales & Operations Planning to Financial Services
Based on a team effort between Service Operations and Financial Services, this Viewpoint suggests that Sales and...
- Mastering the Challenges of the Middle East Aviation System
The Middle East's growth aspirations demand a high-performing aviation system, but international benchmarks illustrate...
- Capturing the Telecom Operator Cost Opportunity
This Viewpoint outlines a process of Total Cost Transformation for the telecom industry, based upon three pillars: the...
- Looking to the Future: Managing Procurement and Supply Chain in a New Environment for Oil and Gas
Procurement and supply chain strategies and practices are set to move to the front of oil companies' critical issues in...
- Risk Stewardship: The Next Frontier in Building Shareholder Value
This whitepaper posits that all too many companies fail to look beyond the traditional downside risks to their business...
- The Next Wave of Generation Investment
This white paper is intended to help electric utilities gauge where to make new investments in electricity generation...
- The Well-Designed Global R&D Network
A survey of innovation leaders in 186 companies in 19 nations reveals the best strategy for global networks of R&D...
- Achieving Operational Excellence in China
Multinational companies' operations in China must address the labor productivity gap, poor asset productivity, and the...
- The Path To Profit In China's Financial Sector
China's financial sector is on the move. Historically it has lagged behind sectors such as mobile phones and...
- A WHCC Report: Diagnosing the Health of the Health Sector
Using the responses of health organizations in the Org DNA profiler, this white paper concludes that more than...
- Managing Discontinuities in China
Given China's tumultous market environment, companies need to take a flexible approach and respond quickly to sudden...
- Start-ups in a Time of Upheaval for the Mobile Industry
With slowing growth and increasingly saturated markets, Mobile Network Operators (MNOs) and suppliers face some...
- Where to Start: Service Oriented Architecture Is a Reality, But How Should You Take Advantage of It?
Service-oriented architectures (SOA) are proving effective at keeping spiraling IT costs in check and still allowing...
- Capital Project Execution in the Oil and Gas Industry
As the oil and gas industry's capital expenditures have soared in recent years, its risk has increased and its...
- Tandem or Solo: Selecting an Ownership Approach in China
This white paper spells out the answer to one of the most fundamental dilemmas facing any company entering China today:...
- The Road Ahead: China's Passenger Vehicle Market in 2015
Look forward to 100 million motor vehicles in China by 2015; new Chinese automakers challenging every other producer on...
- The Roaring Dragon: Unocal Bid
When the Chinese National Offshore Oil Corporation's (CNOOC) bid for Unocal generated massive media attention in...
- Relocate? Transform? Which Option is Right?
A few companies in the West have stubbornly and successfully refused to bow to competition from low-cost countries. One...
- Unraveling the Chinese Puzzle
For many manufacturers, China has become the 800-pound gorilla. It dominates every conversation and strategic plan;...
- Treadmill to the Track: Driving Growth From Inside the Brokerage Branch
A Booz & Company study shows that only 15 percent of brokerage-branch time is devoted to growth initiatives, while 85...
- After the Homezones and the Bluephones
Convergent Services Will Change the Telecommunications Industry. All IP environments are converging services up and...
- The DNA of Marketing
Marketing organizations are widely perceived to be falling short of the high expectations company leaders have for them....
- Beyond the Brand: Fighting the Retail Wars with Smart Customization
Despite the passion, hype and multi-billion-dollar spending, the dirty secret of consumer packaged goods is that...
- Money Isn't Everything
Lavish R&D budgets don't guarantee performance. A new Booz & Company study of the world's 1,000 biggest spenders...
- Shifting Gears As Gas Prices Drive Vehicle Evolution
Increases in gas prices will result in increasing sales of cross-utility vehicles; alternatives to gasoline power...
- A Dozen Trends in Telecommunications
This white paper identifies twelve trends that define the growth opportunities in telecommunications over the next few...
- Hitting Oil in Your Backyard: Building a High-Margin Bank-Brokerage Business
This white paper is based on a recently conducted, comprehensive Booz & Company study of approaches for banks to use in...
- Refining Trends Part II: The Golden Age or the Eye of the Storm? Supply
Not all refineries are created equal, and even in this high-margin era, the economics of oil prices favor some...
- The Cooperative Future
From Rome and Amsterdam, the authors make a case for cooperative corporations--an increasingly important client base for...
- The Three Pillars of Device Wisdom
Although mobile operators have traditionally focused on building high quality networks, providing voice services and...
- The Four Dimensions of Intelligent Innovation
A new approach to ideation and development that Booz & Company calls Intelligent Innovation. Over the last decade,...
- Resourcing the Challenges of Maturity: An Oil Industry View
Today's oil company managers are faced with a diminishing pool of skills in their countries of origin, a workforce that...
- I Love What You Do for Me
The gap between vehicle manufacturers and their dealer-franchisees is the last mile separating automakers both from...
- Capital Is Real Money Too: Using Supply Chain Management to Control Capital Projects
It's not often that capital projects management and supply chain management are used in the same breath--but they should...
- Keeping it Simple
Process complexity is one of the silent killers of profitability. Any time a new product is added or changed or a...
- Spending Power: Cards Strategy Series
The pressure on card issuers is continuing to increase: Regulators and consumer groups are challenging pricing and...
- Business and AIDS in China
China is in a unique position to proactively address HIV/AIDS while rates of infection are still relatively low (0.07%)....
- Mastering the Innovation Challenge: Results of the Booz & Company European Innovation Survey
According to a recent Booz & Company study, European executives are setting ambitious innovation performance targets for...
- Innovation's OrgDNA
Innovation--the ability to define and develop new products and services and deliver them to market--is the fundamental...
- The Five Principles of Smart Customization
"Smart Customizers" -- those that successfully trade off the value of variety against the costs associated with...
- Developing a China Strategy that Delivers Results
The emergence of China in the global economy is arguably the most significant economic event in recent history. With...
- Managing Brands for Value Creation
Why are some companies so successful at leveraging brands, while others achieve far more modest returns on their...
- Engineering Offshoring for the Automotive Industry
As competitive pressures in the automotive industry continue to increase and cost pressures accelerate with material...
- Making Mergers Work: The Critical Role of the CFO
Many elements of the CFO's expanded, everyday role become more crucial in a merger, and success in these areas can help...
- No Surprises: Creating an Effective "Early Warning" System
This study outlines the elements of an effective early warning system and the surprises that can occur if one element is...
- Taking the Right Steps: Manufacturing Footprint Design as a Competitive Imperative
Companies in virtually every industry are trying to determine the best way to use their manufacturing footprints,...
- Outsourcing and the CFO
CFOs are expected to deliver continuous improvements in their own organization. Outsourcing offers a compelling...
- Putting the Strategic Back in Sourcing
Taking a strategic approach to purchasing will drive sustainable results across the organization. A successful...
- The Overmanaged Organization
Burdened with multiple layers of management, these organizations tend to suffer from "analysis paralysis." When they do...
- China's Gold Rush
As many companies have learned, procurement in China, when it is not well planned and carefully analyzed, can carry with...
- Putting Perspective in Planning: How Finance Can Improve Planning Effectiveness
It's planning time again. For most, this is a painful exercise. In the worst cases, the resulting plan is more...
- Are CMO's Irrelevant?
In collaboration with the Association of National Advertisers, the leading U.S. marketing trade organization, Booz...
- Rebundling of the Auto Finance Industry
Unlike the mortgage industry, auto finance in the United States continues to be dominated by a set of vertically...
- Accidental Retailers
In their pursuit of customer revenues, wireless operators have become "accidental retailers," building networks of...
- The Passive-Aggressive Organization
So congenial as to seem conflict free, the Passive-Aggressive Organization breeds a culture of simulated compliance...
- Delivering Efficient Government Services
There is an efficiency gap between the public and private sectors. This article examines how government efficiency be...
- U.S. Refining Trends: The Golden Age or the Eye of the Storm?
With U.S. gasoline production projected to fall short of domestic demand for the foreseeable future, refiners are...
- Measuring And Analyzing Corporate Values During Major Transformations
Much as an athlete's true mettle is tested under the pressure of competition, an organization's corporate values are...
- The Road Towards More Effective Product/Service Development
Product development has universally been identified as a key driver for growth and value creation. As a result,...
- The Customer-Centric Organization: From Pushing Products to Winning Customers
Astute companies are increasingly looking to their customers to drive growth-tailoring offerings, indeed their whole...
- Raising Your Return on Innovation Investment
Each company has an intrinsic innovation effectiveness curve. Here are three ways to lift it.
- Change Management Perspective
Managing change is a critical component of any major transformation. It is a necessary process that helps companies...
- Teaching New Dogs Old Tricks: What Service Business Can Learn from Manufacturing
Service organizations face unprecedented challenges in today's business environment. Customers demand better service...
- Creating an Integrated Tier 1 Automotive Business Model
Most managers acknowledge that organization design should follow strategy and enable desired performance. Yet few have...
- Achieving the Value of Large Scale Programs
With the continued uncertainty in global markets, the ability to bring large-scale programs to a successful conclusion...
- Energy Trends: New Hybrids Breaking Out of the Niche
Despite its impressive technology and surprising performance, we believe the Prius will remain largely a niche product...
- An Overall Approach to Change Management
There comes a point in any successful change movement when a great truth dawns on those involved: The inevitability and...
- Picking Process Redesign Methodologies
Roughly 25 years have passed since TQM first galvanized the executive suite. Since then, we have seen cycles as...
- Process Ownership: The Overlooked Driver
To some extent, we are now facing "the day after" in the BPR revolution. This does not mean that we must throw out the...
- 10 Principles of Change Management
Tools and techniques to help companies transform quickly.
- The New CFO Agenda: Global G&A Survey Insights and Implications
For most companies, significant challenges remain in improving the cost-effectiveness of their internal services. As...
- The AIDS Epidemic: A Strategic Simulation
Strong leadership, collaborative partnership, results-based funding, and balanced prevention, treatment, and care were...
- The Gridiron Metamorphosis
The most successful strategy-based transformations follow a three-phased approach that integrates the development and...
- Innovation and Product Development
After five years of retrenchment and cost-cutting, senior executives at leading companies across a variety of industries...
- Outsourcing Trends in the North American Telecommunications Market
This summarizes a major study on the evolution of the value chain and the potential impacts of outsourcing on the North...
- Ten Guiding Principles of Change Management
Success at large-scale transformation demands more than the best strategic and tactical plans, the traditional focus of...
- Cascading Ownership and Mobilizing the Base
You know that significant change is required for your company. You've done the analysis and come up with the right...
- Business Process Offshoring: Making the Right Decision
Offshoring business processes can offer companies across a range of industries the opportunity to lower costs by 40% or...
- Smart Customization: Profitable Growth Through Tailored Business Streams
The way a company responds to demands for customized products or services can make the difference between performance...
- Managing Customization Complexity in Service Companies ... Through an Enabling Organization
Too many companies have embraced customization in the name of growth without adapting their operating model to balance...
- Optimizing Internal Demand
In recent years, as top-line growth has stalled, companies have had to get creative about cost reduction. As always,...
- A New Take On Business Process Redesign
The business process reengineering approach popular in the mid- to late-'90s may have delivered on the initial cost...
- Management Spans and Layers: Streamlining the Out-of-Shape Organization
If you look closely at the management ranks of many Fortune 500 corporations, you'll see: excessive layers and narrow...
- Implementing the Customer-Centric Bank
The customer-centric strategy outlined in this article does away with conventional thinking and reimagines the bank's...
- No Place Left to Squeeze: Rethinking IT Cost Management Strategies
Current economic conditions are forcing companies to significantly rebase General & Administrative costs. For many...
- Driving Demand Management for Internal Services
To date companies have have attacked internal service costs from the supply side. Our client experience suggests that...
- Getting IT Right: An Approach to Managing IT Complexity
Growing complexity in information systems poses a significant challenge to senior managers. Mergers and acqusitions,...
- Shining the Light on Shadow Staff: Understanding and Minimizing Hidden Staff Costs
Peer into the hallways of any business unit, and you will likely find "shadow staff", people performing tasks that...
- Supply Chain Management at 21
While SCM officially reached "adulthood" this year--21 years after our Keith Oliver first coined the term--it continues...
- Attacking Overhead Costs from Both Sides
"Business is flat. I need to cut overhead costs quickly to meet my earnings forecast. At the same time, I have to...
- Supplier Success in a Challenging Industry
The last five years, Tier 1 suppliers have experiencedunprecedented automotive industry trends:- Record production...
- Port Security War Game
A strategic simulation of a terror attack designed to assess the vulnerability of America's cargo transportation system...
- The View from the Top
Encouraging and facilitating the "right" amount and type of senior management interaction is a constant challenge. If...
- When Everyone Agrees But Nothing Changes
Senior executives continually lament the amount of time they spend wrestling with organizational problems rather than...
- Delivering Real Solutions in High Tech
Buyers of high technology infrastructure are increasingly demanding end-to-end solutions from their vendors. This makes...
- Airlines: A New Operating Model
The objective of this Viewpoint is to evaluate the nature and causes of the airline industry crisis and to propose a...
- Shared Services Inc.?: From Back-Office to Profit-Maker
Companies have invested millions of dollars and accumulated years of experience in running highly efficient internal...
- Bioterrorism: Improving Preparedness and Response
Government and healthcare businesses explored innovative ideas and practical solutions to bioterrorism in a "wargame"...
- Capturing Value Through Customer Strategy
Does Customer Relationship Management (CRM) technology truly enable improved customer alignment or is it simply a repeat...
- Time for Take-Off
The Big Three European network carriers have realized a wide range of productivity gains in recent years. To ensure...
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